IT Support Specialist

Our client, a fast-growing technology-driven organization, is seeking a proactive and customer-focused Level 1 IT Support Specialist to join their IT team. This role offers an exciting opportunity to support a modern, cloud-first environment, primarily built around macOS and Google Workspace. As the first point of contact for technical support, the successful candidate will handle a range of IT requests - from hardware and software troubleshooting to user account management and SaaS support. This position is ideal for someone with a passion for technology, strong communication skills, and a desire to grow within a dynamic, agile environment.

Key Responsibilities:

• Provide front-line IT support via ticketing system, chat, email, and phone.
• Troubleshoot macOS devices, iOS systems, and cloud-based applications.
• Support and administer Google Workspace (Gmail, Drive, Calendar, etc.).
• Assist with onboarding/offboarding, including device provisioning and software setup.
• Manage user access across various SaaS platforms.
• Support video conferencing tools (Zoom, Google Meet) and office hardware.
• Escalate complex issues to senior support or external vendors as needed.
• Maintain detailed records of support activities and resolutions.
• Promote adherence to IT security best practices (MFA, encryption, phishing awareness).

Qualifications:

• 2+ years in IT support or help desk roles, ideally within a tech-driven environment.
• Strong hands-on experience with macOS (required); familiarity with Windows/Linux is a plus.
• Experience supporting and administering Google Workspace.
• Basic understanding of cloud tools, SaaS, and networking fundamentals (Wi-Fi, VPN, DNS).
• Proficient with ticketing systems and remote support tools.
• Excellent communication and problem-solving skills.
• Self-motivated, organized, and capable of managing multiple priorities.

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