Business Process Manager

Job Description:

MUST HAVES:

• Strong data governance exp/background especially working with OPERATIONAL data
• Someone who can dig into insights and understand/ask What drives towards a process improvement perspective- "ok data looks this way, now I need to work with team to understand why data looks this way and train people on why data needs to look better".
• Strong need for someone to understand how an incident is typically run, what the data aspect of it needs to be corrected so people can respond to incident in a timely manner
• Be able to dig into data and understand it, make analysis

Don t worry about ITIL

If they don t have ServiceNow, but have another ticketing program like Salesforce that s fine

Agile/CMMI/Lean Six Sigma certs a BIG PLUS

Overview:

• Focus on process improvement, Lean Six Sigma, and ITIL knowledge (not an ITIL shop but uses elements from it).
• Understanding of data governance and integrity is crucial.
• Experience with ServiceNow is highly desirable for operational data management (incidents, change management, etc.).
• Ability to analyze data and improve processes based on findings is key.
• Training team members on improved processes is part of the role.

Team Structure:

• Part of a 12-person process engineering and improvement team.
• Collaborates with analytics, ServiceNow team, and operations (hundreds of people).

Contract Terms:

• Initial 6-month contract with potential for extension due to ongoing data integrity issues.

Skills & Experience:

• Industrial engineering, quality assurance, or similar background.
• Quantifiable achievements in process improvement.
• Data analysis and integrity experience.
• Certifications like Lean Six Sigma, CMMI, and Agile are beneficial.

Key Attributes for Candidates:

• Ability to develop new processes and improve existing ones.
• Strong operational knowledge.
• Quick learners, especially for ServiceNow, if not already experienced.