IT Field Operations Team Lead

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

Field Operations
Team Leadership
Call Center
Reporting
IT Operations
Workflow
Collaboration
Computer Hardware
Leadership
Technical Support
Analytical Skill
Communication
Customer Service
Servers
Network Operations
Network Cabling
Switches
Routers
Network
Insurance
Authorization
Artificial Intelligence
Privacy

Job Details

Title: IT Field Operations Team Lead

Location: Medford, OR (Onsite)
Employment Type: Contract

Compensation:
Pay Range: $21.07-$30.10 Per HR

Description:
Responsible for IT success across outpatient radiology imaging centers and call centers.
Provide support for users utilizing various systems and equipment.
Offer onsite, remote, phone, and email support for reported issues.
Report to IT Operations Manager and collaborate with specialized teams.
Analyze and recommend improvements for existing workflows or systems.

Key Responsibilities:
Collaborate with leadership to assess hardware and software needs.
Monitor and resolve issues, service tickets, and projects.
Maintain entries in the Support Desk tracking system.
Communicate with business leadership about ongoing and future projects.
Visit sites to check with managers and resolve issues.
Assist with installation, configuration, and troubleshooting of equipment.
Interact with IT teams to resolve user issues and enhance system understanding.

Qualifications:
Bachelor's or Associate's degree in a related technical field or extensive IT Support work experience.
Strong operational and analytical abilities with superior communication skills.
Excellent customer service skills.
In-depth knowledge of PC, printer, file servers, and network operations.
Knowledge of network cabling, switches, routers, and network diagnostic tools.
Proficiency in problem determination and resolution.
Ability to travel between sites as needed with a valid driver's license and insurance.

Core Technologies:
Generic Technology 1 | Generic Technology 2 | Generic Technology 3

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.