Customer Billing Systems CSS (Customer/1) SME

JOB TITLE: Customer Billing Systems CSS (Customer/1) SME
JOB LOCATION: Remote
WAGE RANGE*: $80-98/hr.
JOB NUMBER: 25-02775

REQUIRED EXPERIENCE:
Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management specifically in Billing (No Bills expertise)

JOB DESCRIPTION

The Technical Lead will work hand in hand with Project Managers to plan, roadmap and deliver on environment build-outs. The Technical Lead will be the interface between the development team and the project management. He/she will support the creation and execution of business critical or complex technical solutions that meet user needs and improve business performance by providing technical analysis, problem solving, and troubleshooting as part of a project development team.

Detail Job Description
Solution Development

1. Provides technical direction for the design, development, and systems integration from definition phase through implementation.
2. Applies significant knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders.
3. Reviews proposals for technology systems.
4. Easily recognizes system deficiencies and implements effective solutions.
5. Ensure the timely completion and approvals of project deliverables

Technical Effort Management

1. Creates and enables technical plans and revises as appropriate to meet changing needs and requirements.
2. Keeps team members well informed of status and serves as liaison between both vendors and project portfolios.
3. Owns technology oversight and is responsible for managing technical risks throughout various projects.
4. Identifies project risks and plans mitigation action with the PM at project level
5. Manages technical resources within budget and project schedules.
6. Consistently delivers high-quality service to all stakeholders.

Technical Expertise

1. Understands complex technology concepts and effectively employs different solutions as are appropriate to the engagement.
2. Possesses demonstrated work experience with multiple vendors and technology portfolios.
3. Possesses significant knowledge of client/server and internet systems architectures.
4. Understands networking concepts in a WAN environment.

Vendor Management

1. Assists in managing interaction and expectations regarding technology delivery results.
2. Communicates effectively with vendors and internal stakeholders to identify needs and evaluate alternative technical solutions.
3. Continually seeks opportunities to increase business excellence and deepen vendor relationships.
4. Builds a knowledge base of each vendor's business, systems and abilities.

Communication

1. Facilitates team and vendor meetings effectively.
2. Holds regular status meetings.
3. Delivers engaging, informative, well organised presentations.
4. Resolves and/or escalates issues in a timely fashion.
5. Understands how to communicate difficult/sensitive information tactfully.

Leadership

1. Challenges others to develop as leaders while serving as a role model.
2. Inspires co-workers to attain goals and pursue excellence.
3. Identifies opportunities for improvement and makes constructive suggestions for change.
4. Manages the process of innovative change effectively.
5. Remains on the forefront of emerging industry practices.
6. Lead will be the interface between the development team and the project management.

Teamwork

1. Facilitates effective team interaction.
2. Acknowledges and appreciates each team member's contributions.
3. Effectively utilizes each team member to his/her fullest potential.
4. Keeps track of lessons learned and shares those lessons with team members.

Qualifications:

• Bachelor's degree in Computer Science, MIS, Engineering, or similar field; or equivalent work experience.
• 8-10 years of Technology Lead
• Experience building out/standing up environments from an infrastructure perspective for delivery
• Experience working as a strategic liaison/technology consultant between portfolios and business units
• Ability to manage vendor relationships and hold vendors accountable for specified results
• Ability to manage multiple projects simultaneously
• 5+ years' experience in a SDLC environment
• Ability to influence and build relationships and demonstrate team leadership in all interactions.
• Exceptional written and verbal communication skills. Communicates effectively with stakeholders to identify needs and propose alternative solutions.
• Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management specifically in Billing (No Bills expertise)

• Knowledge and experience with Mainframe, COBOL, DB2, UNIX, Oracle Fusion, C++, Foundation Case Product (FCP).
• Familiarity with Agile development is a plus, although training is available.

Location:

• Remote

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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