AI Chatbot Developer

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

Artificial Intelligence
Generative Artificial Intelligence (AI)
Cloud Computing
Help Desk
Machine Learning (ML)
Large Language Models (LLMs)
Software Development
Python
Natural Language Processing
Machine Learning Operations (ML Ops)
IT Service Management

Job Details

Role: AI Chatbot Developer or Generative AI Engineer, Help Desk Chatbot

Remote Role

W2 Contract role

JD:

  • Development & Deployment: Design, build, train, and deploy a state-of-the-art Generative AI chatbot for IT Help Desk and Customer Support functions.

  • Support Process Expertise: Apply a deep understanding of standard IT support processes and common user issues (e.g., troubleshooting, access issues) to ensure the chatbot delivers accurate, contextually relevant assistance.

  • Model Engineering: Utilize large language models (LLMs) and fine-tuning techniques to optimize the chatbot s performance in interpreting complex, unstructured queries and generating helpful responses.

  • Integration: Integrate the chatbot with existing IT service management (ITSM) platforms, knowledge bases, and key communication channels.

  • Performance: Define and track key metrics (e.g., resolution rate, deflection rate) and establish mechanisms for continuous iteration and improvement of the AI's performance and conversational flow.

Qualifications

  • 3+ years of software development experience, with 1+ year focused on building and deploying Generative AI or Natural Language Processing (NLP) solutions.

  • Proven expertise in IT Support operations and understanding of a corporate help desk environment.

  • Strong programming in Python and experience with modern AI/ML frameworks.

  • Familiarity with cloud-based AI services and MLOps practices for production deployment.

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About Innorev Technologies, Inc