Help Desk Support: IV (Lead)

This role involves providing exceptional technical support to staff and sales associates by troubleshooting hardware, software, network, and mobile device issues, while delivering compassionate customer service. The position requires strong communication, problem-solving skills, and the ability to work collaboratively with various IT teams to ensure smooth technology operations and continuous improvement. Candidates should be adaptable, organized, and capable of managing multiple priorities in a fast-paced environment.

1. Fix hardware, software, and network issues for staff and sales associates.

2. Set up and configure computers, phones, and other devices for new or returning users.

3. Work with other IT teams to solve technical problems and improve systems.

1. Strong customer service and communication skills to explain tech issues clearly.

2. Experience troubleshooting computers, mobile devices, and network problems.

3. Ability to work well with others, stay organized, and handle multiple tasks at once.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.