IICS Sr. Technical Lead

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IICS Sr. Technical Lead in Bellevue, WA . Below is the detailed job description.

Title: IICS Sr. Technical Lead

Location: Bellevue, WA

Job Description:

Skills: Splunk, JIRA, Dashboards Grafana, AppDynamics, Gitlab, Triage Tool, ServiceNow, SQL Server,

• Experience in Supporting Non production Environments including performance environment.
• Expertise in troubleshooting defects, checking the logs/error, APIs performance , latency etc.
• Leading the Defect Triage Bridge , representing business critical applications, knowledge of functions flows
• Tools Splunk, Monitoring Dashboard,
• Experience in Performance Support/KPIs, NOD support as and when needed. Having good understanding of Retail systems that includes Shop and Checkout experience and customer Journey.
• Should be able to execute test cases and report the bug, or perform regression on business critical flows.
• Ability to perform and execute basic SQL query to check the SKUs for the products and customer account status, customer Order statreturn/trade-In/Upgrade etc.
• Knowledge of messaging queue, etc. good to have, though not mandatory.
• Should be very quick to understand the domain and application knowledge. Working with business and other domain teams. Ensure the right alignment of ticket in JIRA, per SLA requirements. Escalate Critical /P1 issues to leadership. Working with onsite and offshore team, having handover calls with them.
• Debugging in code is also expected, in Java/Springboot/Groovy and angular. Any IDE (like Visual Studio/IntelliJ) should be good to have working knowledge.