Lead Business Analyst ? Letters (GuidingCare + SmartComm)

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 4+ mo(s)

Skills

GUIDING CARE
GUIDINGCARE
HEALTHEDGE
HEALTH EDGE
SMARTCOMM
SMART COMMUNICATIONS
LETTERS
LETTER GENERATION
TEMPLATE CREATION
API CONFIGURATION
METADATA

Job Details

Role: Lead Business Analyst - Letters (GuidingCare + SmartComm)
Location: 100% Remote - 3-4 trips/year for meetings/PI planning after conversion.

About the Role
We are seeking an experienced Lead Business Analyst with strong expertise in SmartComm and GuidingCare to join our Program & Portfolio Management team.

Responsibilities
  • Lead all letter generation workstreams within SmartComm integrated with GuidingCare.
  • Develop and manage templates, mappings, API configurations, and metadata files.
  • Work closely with module BAs, gather requirements, and oversee testing.
  • Drive process improvements, challenge unnecessary letter proliferation, and present technical trade-offs to business stakeholders.
  • Mentor junior BAs as needed.

Qualifications
  • 3+ years hands-on SmartComm experience (letters, mappings, GC-SmartComm flow; ideal 6-7+ years).
  • 3+ years practical GuidingCare experience.
  • 6+ years in a Lead Business Analyst role (8+ years overall BA exp; minimum 4 years for strong candidates).
  • Strong ability to partner with business stakeholders, explain complex technical solutions, and ensure successful delivery.
  • Proactive, detail-oriented, with strong communication and mentoring skills.
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