Overview
On Site
$32 - $37.17 hr
Contract - W2
Contract - Independent
Contract - 5+ mo(s)
Skills
WINDOWS 10
MACOS
APPLE
IOS
SCCM
SYSTEM CENTER CONFIGURATION MANAGER
ACTIVE DIRECTORY
AD
OFFICE 365
O365
SERVICENOW
REMEDY
BOMGAR
ZOOM
VPN
Job Details
Payrate: $32.00 - $37.17/hr.
Responsibilities:
Requirements:
Top Skills:
Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $37.17/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21200
Responsibilities:
- Escalation points for Junior and Mid-level desk side engineers.
- Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
- Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.
- Certifications desirable but not required include A+, Net+, Secure+.
- Must be reliable and have independent transportation.
Requirements:
- Experience: Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
- Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.
- Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
- Understanding of the MAC OS Imaging process using JAMF preferred but not required.
- May be assigned to assist in leading small projects and team efforts.
- Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
- Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
- Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
- Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
- You must have a degree.
- High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.
Top Skills:
- Deployment of customer hardware and software
- Problem Resolution IT support to end users
- Customer Service
Pay Transparency: The typical base pay for this role across the U.S. is: $32.00 - $37.17/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21200
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.