Sr. Business Analyst - Default Systems and Support (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Sr Business Analyst - Default Systems & Support will play a key role in the support of various department in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The Business Analyst- Default Systems & Support's primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other various workflow systems. The Sr Business Analyst - Default Systems & Support will analyze system configuration and existing business rules, gather requirements from the business unit, and design and help implement solutions including workflow changes and automation. They will have strong organizational and problem-solving skills as well as the ability to clearly communicate technical items with both technical and non-technical team members.

Principal Duties

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
• Create reports and assist the business units with ad hoc data.
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
• Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team.
• Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.
• Development of process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as implementing system enhancements.
• Assist with training more junior team members on the various business applications and software utilized by the team.
• Assist with maintaining up to date project and process documentation.
• Performs related duties as assigned by supervisor.

Education and Experience Requirements

• Bachelor's Degree in a technical, quantitative, or analytical discipline preferred Or Bachelor's Degree in another field and work experience or advanced coursework demonstrating technical and analytical ability required.
• 5+ years' Business Analyst experience.
• 2-4 years Microsoft SQL experience.
• Minimum of 3 years of experience in default mortgage servicing required, equivalent experience in foreclosure, bankruptcy, property preservation, and/or post-foreclosure preferred.
• BlackKnight LoanSphere experience required.
• Experience with BlackKnight Invoice Management is a plus.
• 1+ years Python programming or equivalent automation programming experience required.

Knowledge, Skill, and Ability Requirements

• Demonstrated analytical and business communication skills.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel (charts, formulas, pivots) or other data manipulation software.
• Fast learner - able to assimilate new ideas and thrive in a fast-paced environment.
• Experience with Tableau preferred.
• Visio and process documentation experience preferred.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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