Technical Support Analyst

Genesis10 is seeking an Associate Support Engineer I for a full-time position with a financial services client located in Milwaukee or Franklin, WI. This role is hybrid with 3 days in the office (days flexible).

Compensation: $34.00 - $36.50 per hour, depending on skill and experience level.

Summary:
Genesis10 is currently seeking a qualified candidate for the Associate Support Engineer I who will join the Field Experience team, providing technical support for the Complex Planning Experience (PX) platform. The role is ideal for someone who loves problem-solving, learning new technologies, and delivering exceptional customer service in a fast-paced environment.

Responsibilities:

• Provide omni-channel technical support to Home Office and Field users, including troubleshooting PC, mobile device, hardware, software, and LAN issues.
• Conduct initial client experience consultations, applying functional and technical knowledge to analyze problems, develop solutions, and test fixes for first-contact resolution.
• Handle multiple tasks such as managing simultaneous chat sessions and adjusting priorities as business needs change.
• Collaborate with team members to resolve complex issues and expand cross-functional technical knowledge.
• Identify and propose service or process improvement ideas with a continuous learning mindset.
• Build and maintain strong interpersonal relationships with internal and external teams.
• Participate in temporary project or support assignments as required.
• Leverage communication channels and knowledge management systems to resolve issues and enhance the overall client experience.

Qualifications:

• Associate or Bachelor's degree in Computer Science, MIS, or related field OR equivalent relevant work experience.
• Minimum 2 years of technical Help Desk experience required.
• Advanced troubleshooting skills for computers, mobile devices, and software, including experience with support tools.
• Strong customer service orientation with professional communication skills-both verbal and written-tailored to various audiences.
• Excellent analytical and problem-solving abilities.
• High attention to detail and proficiency in accurate, clear ticket documentation.
• Self-motivated, adaptable, and eager to contribute to continuous improvement initiatives.
• Ability to thrive in a dynamic, technology-driven environment.
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
• Able to work as a W2 employee of Genesis10 (no corp-to-corp).

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and mid-market organizations across a wide range of industries.

Benefits of Working with Genesis10:

• Access to hundreds of long-term client partnerships
• Opportunity for a stable, ongoing career-home with Genesis10
• Dedicated and experienced recruiting team (7+ years average experience)
• Behavioral Health Platform
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401(k)
• Sick Pay (where applicable)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., and as a Best Company for Work-Life Balance, Career Growth, Diversity, and Leadership. To learn more and view all available career opportunities, visit our website.

Genesis10 is an Equal Opportunity Employer.
Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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