Network Services Expert

Overview

On Site
$$40hr - $45hr
Contract - W2
Contract - 12 month(s)

Skills

Network Services Expert

Job Details

Job Description:

Responsibilities:

  • Serve as the lead contact providing leadership and assistance for telephony services for ClientDOT and DMV field offices.
  • Support and configure telephone equipment, including adding, modifying, and deleting users, installing lines, and moving users.
  • Candidateage telephony efforts (moves, adds, changes) in coordination with the Department of Information Technology (DIT).
  • XXgn, install, test, maintain, upgrade, and troubleshoot telephony systems and infrastructure.
  • Conduct site surveys and design telephony infrastructure for field locations
  • Provide escalation support for telephony issues.
  • Assist with computer network field infrastructure when needed.
  • Install, test, troubleshoot, maintain, and upgrade telephone infrastructure cabling and equipment.
  • Resolve telephony incidents and problems through the Candidatelpdesk system (ServiceNow).
  • Provide call reporting and update telephony configurations, including user skill assignments.
  • Consult with IT professionals to resolve communication issues and provide management updates.
  • Lead projects involving multiple teams, making decisions with some latitude
  • Provide project status updates to management.
  • Create and maintain detailed documentation for processes, procedures, and operational standards.
  • Train users in the field on new phones and features.
  • Ensure compliance with security policies (e.g., PCI, HIPAA) and protect data from unauthorized access or misuse.
  • Implement IT Security Office requirements related to system and data security.
Requirement/Must Have:
  • Strong technical knowledge and hands-on experience with telephone infrastructure.
  • Ability to manage large-scale telephony projects and collaboXX with cross-functional teams.
  • Experience with telephony systems including configuration and troubleshooting
  • Knowledge of security policies and standards affecting IT infrastructure.
  • Excellent communication, documentation, and training skills.
  • Valid driver's license and ability to travel statewide using personal vehicle (travel is required).
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