Product Manager (Only W2) || 12 months || Irving, TX 75063 (Onsite)

Overview

On Site
Contract - W2
Contract - Independent
Contract - 12 month(s)

Skills

Jira
Product Manager
Logistic
B2C

Job Details

Hello,

I hope you are doing well,

I'm Shikha Dixit, a senior technical Recruiter at Siri Info Solutions. I have an Urgent position as a "Product Manager (Only W2)" with our client, Irving, TX 75063 (Onsite). Your profile seems to be a great match for the job description. Kindly let me know if you are available in the job market so that we can proceed with your resume for the client side.

Role: Product Manager (Only W2)

Duration: 12 months Contract

Location: Irving, TX 75063 (Onsite from Day 1)

Job Description:

Job Overview

We are seeking a strategic and experienced Product Manager to lead the development and optimization of our Delivery System Help Center. This platform is a critical support hub for resolving delivery-related issues, empowering store associates, customer service teams, and delivery partners with the tools and information they need to succeed. In this role, you will define product strategy, manage the roadmap, and collaborate cross-functionally to deliver impactful solutions that enhance operational efficiency and customer satisfaction.

Key Responsibilities

  • Product Strategy & Vision: Define and execute a clear product vision for the Help Center platform that aligns with the broader delivery ecosystem and business goals.
  • Platform Ownership: Lead the end-to-end product lifecycle-from discovery and design to development, launch, and iteration.
  • User-Centered Design: Partner with UX/UI teams to ensure the Help Center is intuitive, accessible, and effective for a diverse set of users, including store associates, customer support agents, and delivery partners.
  • Operational Efficiency: Identify and prioritize features that streamline issue resolution, reduce support volume, and improve delivery outcomes.
  • Cross-Functional Collaboration: Work closely with engineering, operations, customer service, and analytics teams to deliver high-quality solutions on time.
  • Dependency Management & External Collaboration: Understand and manage inter-team dependencies effectively. Build strong working relationships with external teams to ensure alignment, drive prioritization, and follow up on critical deliverables.
  • Data-Driven Decision Making: Monitor KPIs and user feedback to continuously improve the platform. Use data to inform prioritization and product enhancements.
  • Stakeholder Engagement: Communicate product updates, roadmaps, and strategic plans to stakeholders at all levels. Ensure alignment across departments.
  • Technical Fluency: Collaborate with engineering teams to define technical requirements, manage integrations, and ensure system reliability.
  • Change Management: Lead change initiatives and ensure smooth adoption of new features and workflows across the organization.

Qualifications

  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree is a plus.
  • 5+ years of product management experience, preferably in logistics, delivery, or support systems.
  • Proven success managing complex B2C and internal-facing platforms with multiple user personas.
  • Strong understanding of Agile methodologies and experience with tools like Jira, Confluence, Zendesk, or similar.
  • Excellent communication and stakeholder management skills.
  • Experience with customer support platforms, knowledge bases, or help desk systems is a strong plus.
  • Ability to synthesize technical and business requirements into actionable product plans.
  • Passion for solving operational challenges and improving user experiences.

Best Regards,

Shikha Dixit| D : | Email: or

Sr. Technical Recruiter

Siri InfoSolutions Inc, 3 Ethel Rd, Suite # 302, Edison NJ 08817.

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