IT Service Delivery Manager Sr

Description

Job Description

Role Overview / Summary

The Senior Engineering Manager will serve as the strategic owner and thought leader for the Enterprise Query Hub (EQH) platform on Google Cloud Platform (Google Cloud Platform). EQH is a mission-critical operational data store that consolidates customer, account, and transaction data in near real time from multiple Systems of Record (SORs). This platform enables customer-facing applications to query a consistent, low-latency copy of SOR data-significantly reducing direct reads to SORs and laying the foundation for the bank's digital transformation and growth strategy.

Core Responsibilities

• Platform Strategy & Roadmap
  Define, communicate, and govern the multi-year EQH strategy, ensuring alignment with enterprise architecture and business objectives. Drive implementation across Bigtable, Dataflow (Apache Beam), Cloud Composer (Airflow), and Python.
• Stakeholder Engagement & Influence
  Act as a trusted advisor to senior business leaders, technology partners, and risk/compliance teams. Communicate plans, risks, and measurable outcomes effectively.
• Operational Data Store Architecture
  Own the design and evolution of data models, partitioning strategies, and schema management for Google Bigtable to support high-throughput, low-latency query patterns.
• Near Real-Time Data Integration
  Lead event-driven ingestion pipelines (Pub/Sub Dataflow) and scheduled file ingestion workflows (Cloud Composer/Airflow DAGs) to ensure timely and accurate data synchronization.
• Reliability & Site Reliability Engineering (SRE)
  Establish and enforce SLOs/SLAs, observability standards, disaster recovery strategies, multi-region resiliency, and incident management practices.
• Security, Risk & Compliance
  Implement and govern encryption, tokenization/masking, and data protection best practices in compliance with regulatory requirements.
• Consumer Enablement & APIs
  Deliver well-documented APIs and clear contracts for consuming applications, ensuring ease of integration and scalability.
• SOR Offload & Performance Optimization
  Partner with SOR owners to achieve measurable reductions in query volumes and improve system performance.
• Financial Transparency & FinOps
  Own cloud cost governance, optimize resource utilization, and maintain budget accountability.
• People Leadership
  Build and lead a high-performing, multidisciplinary engineering organization. Directly manage 12 FTE engineers and oversee a significant offshore team. Foster a culture of accountability, technical excellence, and inclusion.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 10+ years of experience in software or data engineering, including 3+ years in leadership roles managing platform or data engineering teams operating mission-critical services at scale.
• Hands-on expertise with Bigtable, Dataflow/Apache Beam, Cloud Composer/Airflow, Pub/Sub, Cloud Storage, and CI/CD on Google Cloud Platform or similar cloud technologies (AWS/Azure).
• Proven experience building operational data stores, event-driven architectures, and implementing data quality controls.
• Strong grounding in SRE/DevOps practices and a security-first mindset.

Preferred Qualifications

• Google Cloud Platform Professional Certifications (Cloud Architect, Data Engineer).
• Exceptional communication skills with the ability to influence senior stakeholders.
• Experience managing large distributed teams and driving organizational change.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

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Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.