Microsoft Teams Collaboration Subject Matter Expert (SME)

JHI,

TechM/Juniper Network

Position Title: Microsoft Teams Collaboration Subject Matter Expert (SME)

Location: Sunnyvale, CA -- onsite

Role Overview:

• Design, implement, and support Microsoft Teams collaboration and telephony solutions.
• Manage Teams services, Teams Phone System, Direct Routing, SIP trunking, and advanced voice configuration.
• Support contact center operations and integrations.
• Application integration and management

Key Responsibilities:

• Microsoft Teams Collaboration Services:
• Manage and support Teams platform for high availability, governance, and compliance.
• Plan, design, and implement Teams architecture.
• Administer Teams policies, security, lifecycle, and user adoption.
• Lead Teams migration projects with minimal disruption.
• Teams Phone System & Direct Routing:
• Deploy, configure, and support Teams Phone System.
• Implement and manage Direct Routing architecture, including SIP trunking and SBC configuration.
• Configure SIP trunk termination, call routing, and voice resiliency.
• Set up and optimize Location-Based Routing (LBR) for PSTN breakout.
• Develop and maintain dial plans, translation rules, voice routing policies, and call admission control (CAC).
• Integrate Teams with legacy telephony systems and third-party PBX solutions.
• Migration & Integration:
• Lead end-to-end Teams migration projects.
• Plan and execute migration strategies for large-scale environments.
• Ensure smooth integration with Exchange Online, SharePoint, OneDrive, and Power Platform.
• Operational Support:
• Troubleshoot Teams collaboration and voice issues.
• Monitor Teams services using Microsoft tools and third-party solutions.
• Provide escalation support, root cause analysis, and resolution of critical incidents.
• Maintain comprehensive documentation.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 6+ years of experience with Microsoft Teams administration and collaboration services.
• Expertise in Teams Phone System, Direct Routing, SIP trunking, and SBC configuration.
• Experience with dial plans, call routing, translation rules, and voice routing policies.
• Experience in Teams migration.
• Understanding of Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Power Platform).
• Familiarity with network design for voice (QoS, bandwidth planning, firewalls, SBC placement).
• Knowledge of regulatory requirements (e.g., E911, emergency call routing, compliance recording).
• Preferred: Microsoft certifications (e.g., MS-720, MS-700) and Teams MVP.

Preferred Skills:

• PowerShell scripting, automation of Teams tasks, experience with Microsoft Graph API.
• Integration with third-party voice providers and cloud telephony systems.
• Experience with Vonage Contact Center (VCC) administration.
• Knowledge of customer journey mapping and reporting using contact center analytics.
• Familiarity with Teams CQD, Power BI dashboards, and monitoring solutions.
• Experience integrating Teams with Power Automate, Power Apps, Dynamics 365, or ServiceNow.

Soft Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to lead projects independently and collaborate across teams.
• Documentation and knowledge transfer capabilities.