SAP Basis Admin/Support Engineer

Overview

Remote
$50 - $60
Contract - W2
Contract - 24 Month(s)
No Travel Required

Skills

SAP BASIS
S/4HANA
RISE
Cloud
Infrastructure
Networks
User Support

Job Details

SAP Junior Basis and Support Admin
12+ month contract
100% Remote
SAP Support Engineer, but it is essentially a junior Basis Admin.

Job Title: IT Operations Support Engineer (SAP S/4HANA, SAP RISE, Cloud, Infrastructure, Networks, End-User Support)

Location: Remote

Job Summary: The IT Operations Support Engineer will play a vital role in ensuring the smooth operation of Client's IT systems and services, with a focus on supporting environments powered by SAP S/4HANA, SAP RISE, and cloud infrastructure. This role involves hands-on troubleshooting, incident resolution, and collaboration with internal teams and Managed Services Providers (MSPs) to maintain high service availability and performance. The engineer will support day-to-day IT operations, monitor systems, and contribute to continuous improvement initiatives across infrastructure, networking, and end-user services.

Key Responsibilities:

Provide technical support for IT operations across SAP, cloud, infrastructure, and network environments.

Respond to and resolve incidents and service requests, escalating to MSPs or senior engineers when necessary.

Monitor system health and performance using tools like SolarWinds, DataDog, or Nagios, and take proactive steps to prevent issues.

Collaborate with MSPs to ensure timely resolution of issues and adherence to Service Level Agreements (SLAs).

Assist in root cause analysis (RCA) for recurring problems and contribute to implementing long-term fixes.

Support end-user services, including virtual desktop infrastructure (VDI), identity and access management (IAM), and basic application troubleshooting.

Maintain documentation of operational procedures, troubleshooting steps, and system configurations.

Participate in change management processes, ensuring updates and deployments are executed smoothly.

Work with internal security teams to ensure systems comply with security policies and regulatory standards.

Contribute to process improvement initiatives and automation efforts to enhance operational efficiency.

Provide on-call support as needed for critical systems and services.

Required Skills and Qualifications:

3+ years of experience in IT operations or technical support, preferably in environments with MSP involvement.

Familiarity with SAP S/4HANA, SAP RISE, and cloud platforms (Azure, AWS).

Strong understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls).

Experience supporting Windows/Linux servers, virtualization platforms (VMware, Hyper-V), and cloud services.

Proficiency with monitoring and ticketing tools (e.g., ServiceNow, Jira, SolarWinds).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.