Technical Writer

Technical Writer IT Documentation (Contract)

GavinHeath is partnering with a client in Denver, CO looking to add a Technical Writer IT Documentation to their team. The role is a contract position with a hybrid schedule (3 days onsite per week, flexibility after ramp-up).

Responsibilities:

• Revamp existing IT documentation for structure, clarity, and usability
• Set up and maintain enterprise documentation repositories in Confluence and SharePoint
• Create new technical documentation including network diagrams, SOPs, and process guides
• Collaborate with IT stakeholders across North America, AMEA, and APAC regions to gather requirements
• Define and enforce documentation standards, templates, and best practices
• Ensure documentation is user-friendly, accurate, and accessible to both technical and non-technical teams

Qualifications:

• Proven experience as a Technical Writer supporting IT infrastructure or enterprise systems
• Strong expertise with Confluence (repository setup, templates, permissions) and SharePoint
• Skilled in creating technical diagrams using Visio, Lucidchart, or similar tools
• Demonstrated ability to write SOPs, IT policies, and process documentation
• Excellent collaboration and communication skills, with experience supporting global teams across time zones
• Highly organized with strong attention to detail and ability to manage multiple priorities