Overview
On Site
Full Time
Skills
Python
A/B Testing
Statistics
Analytical Skill
Data Analysis
Communication
Presentations
Data Engineering
SQL
Customer Experience
Generative Artificial Intelligence (AI)
Routing
Resource Planning
Reporting
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2073138
Job Description:
Location: Charlotte, NC | Dallas, TX | Philly, PA | Phoenix, AZ -> 3 days on site mandatory
Duration: 6 month + Contract to Hire (must be able to convert FTE without sponsorship now or in the future)
Role will be working directly and indirectly with Customer Experience & is implementing a new third party vendor which will be reporting on new ChatAI/GenAI Bots with call volumes, speed to answer, length of call, que routing, staffing, and resource planning, digital products that enable contact center efficiency.
This role will not be reporting focused.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Location: Charlotte, NC | Dallas, TX | Philly, PA | Phoenix, AZ -> 3 days on site mandatory
Duration: 6 month + Contract to Hire (must be able to convert FTE without sponsorship now or in the future)
- 5-8+ years of experience for Senior, 3-5+ years of experience for Junior
- Role focuses on Data Analytics side, a Data Scientist wont translate well or want to do this position
- Experimentation with data and AB testing - they use Python to run AB testing and get statistics
- Advanced Analytical methods - deeper understanding of Data Analytics
- Currently using SQL to transform the data
- Must have good communication and experience to presenting to Product Owners, Stakeholders, and Business level executives and be able to break down technical requirements for them to understand
- Handle complex data, data engineering experience not necessarily data engineering, not building data pipelines but more so pulling data from large data fields or creating new data fields/data tagging and combine multiple large complex data sources to tell the story in SQL
- Experience with unstructured and structured data
- Ability to go into unseen data and determine what is going on based off what the data is telling them
- Create synthesized data story, comfortable with ambiguity
- There will be little direction with this role, you will be given the business problem and must figure it out
Role will be working directly and indirectly with Customer Experience & is implementing a new third party vendor which will be reporting on new ChatAI/GenAI Bots with call volumes, speed to answer, length of call, que routing, staffing, and resource planning, digital products that enable contact center efficiency.
This role will not be reporting focused.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.