Overview
Compensation information provided in the description
Full Time
Skills
Access Control
Acquisition
Configuration Management Database
JavaScript
API
Scripting
Business Rules
SOAP
System Administration
Performance Tuning
Workflow
Customization
Forms
UI
Analytical Skill
Problem Solving
Conflict Resolution
Root Cause Analysis
Data Analysis
Reporting
Dashboard
Analytics
KPI
IT Service Management
IT Operations
Process Improvement
ITIL
Service Delivery
Soft Skills
Leadership
Communication
Collaboration
Project Management
Management
Knowledge Sharing
Knowledge Base
ServiceNow
Job Details
HYBRID ONSITE 2 DAYS A WEEK IN MISSISSAUGA, ONTARIO CANADA
Top Skills' Details
1) Proven experience limiting or restricting access using custom roles or access controls during acquisitions or divestitures within ServiceNow-specifically across the ITSM, CMDB, and HSRD pillars. CMDB and HSRD experience is strongly preferred.
2) Proficiency in JavaScript, with the ability to modify applications, support customization efforts, and contribute to API-related development work.
3) Demonstrated success in designing and implementing ServiceNow solutions, particularly within the HSRD, CMDB, and ITSM modules.
Description
ServiceNow Platform Expertise
Deep understanding of ServiceNow architecture, modules (ITSM, ITOM, HRSD).
Experience with ServiceNow Studio, Flow Designer, and Application Scope.
Scripting & Development
Proficiency in JavaScript, Glide API, and ServiceNow scripting (Business Rules, Script Includes, UI Policies, etc.).
Familiarity with REST/SOAP APIs for integrations.
System Administration
Managing users, roles, groups, and ACLs.
Performance tuning, instance upgrades, and patching.
Creating custom roles, groups, and ACLs.
Configuration & Customization
Creating and managing catalog items, workflows, and service portals.
Customizing forms, lists, and UI elements.
Strategic & Analytical Skills
Problem Solving & Troubleshooting
Diagnosing complex issues across modules and integrations.
Root cause analysis and proactive system health monitoring.
Data Analysis & Reporting
Building dashboards, reports, and Performance Analytics.
Understanding KPIs and metrics relevant to ITSM/ITOM.
Process Improvement
Aligning ServiceNow capabilities with ITIL best practices.
Identifying automation opportunities and improving service delivery.
Soft Skills & Leadership
Communication & Collaboration
Excellent verbal and written skills.
Experience working with cross-functional teams (developers, business analysts, stakeholders).
Ability to translate technical concepts into business language.
Project Management
Managing timelines, risks, and stakeholder expectations.
Knowledge Sharing
Documenting processes and creating knowledge base articles.
Core ServiceNow Certifications
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Pay and Benefits
The pay range for this position is $90.00 - $100.00/hr.
Workplace Type
This is a hybrid position in Mississauga,ON.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Top Skills' Details
1) Proven experience limiting or restricting access using custom roles or access controls during acquisitions or divestitures within ServiceNow-specifically across the ITSM, CMDB, and HSRD pillars. CMDB and HSRD experience is strongly preferred.
2) Proficiency in JavaScript, with the ability to modify applications, support customization efforts, and contribute to API-related development work.
3) Demonstrated success in designing and implementing ServiceNow solutions, particularly within the HSRD, CMDB, and ITSM modules.
Description
ServiceNow Platform Expertise
Deep understanding of ServiceNow architecture, modules (ITSM, ITOM, HRSD).
Experience with ServiceNow Studio, Flow Designer, and Application Scope.
Scripting & Development
Proficiency in JavaScript, Glide API, and ServiceNow scripting (Business Rules, Script Includes, UI Policies, etc.).
Familiarity with REST/SOAP APIs for integrations.
System Administration
Managing users, roles, groups, and ACLs.
Performance tuning, instance upgrades, and patching.
Creating custom roles, groups, and ACLs.
Configuration & Customization
Creating and managing catalog items, workflows, and service portals.
Customizing forms, lists, and UI elements.
Strategic & Analytical Skills
Problem Solving & Troubleshooting
Diagnosing complex issues across modules and integrations.
Root cause analysis and proactive system health monitoring.
Data Analysis & Reporting
Building dashboards, reports, and Performance Analytics.
Understanding KPIs and metrics relevant to ITSM/ITOM.
Process Improvement
Aligning ServiceNow capabilities with ITIL best practices.
Identifying automation opportunities and improving service delivery.
Soft Skills & Leadership
Communication & Collaboration
Excellent verbal and written skills.
Experience working with cross-functional teams (developers, business analysts, stakeholders).
Ability to translate technical concepts into business language.
Project Management
Managing timelines, risks, and stakeholder expectations.
Knowledge Sharing
Documenting processes and creating knowledge base articles.
Core ServiceNow Certifications
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Pay and Benefits
The pay range for this position is $90.00 - $100.00/hr.
Workplace Type
This is a hybrid position in Mississauga,ON.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.