Overview
Remote
On Site
USD 19.95 - 23.10 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
Technical Support
Computer Hardware
Access Control
Collaboration
Service Delivery
Documentation
Analytical Skill
Emerging Technologies
Communication
IOS Development
Active Directory
Configuration Management
Citrix
Cisco
Problem Solving
Conflict Resolution
Decision-making
Management
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Pittsburgh, Pennsylvania. In this long-term contract role, you will provide technical support to ensure smooth operations across various systems and platforms. This position requires strong communication skills, proactive problem-solving abilities, and a collaborative mindset to deliver exceptional service.
Responsibilities:
Provide timely and effective technical support for hardware, software, and system configurations.
Troubleshoot and resolve issues related to Mac computers, Apple devices, and Google Workspace applications.
Manage user accounts and permissions using Active Directory and other access control tools.
Ensure smooth deployments and configurations of systems and applications.
Collaborate with cross-functional teams to address complex technical challenges.
Monitor and analyze performance indicators to improve service delivery.
Maintain detailed documentation of issues, resolutions, and system changes.
Assist in the configuration and management of Citrix and Cisco technologies.
Apply analytical thinking to prioritize and resolve competing technical issues.
Stay updated on emerging technologies to continuously enhance support capabilities.
Requirements
Strong verbal and written communication skills to effectively interact with users and team members.
Proven ability to work independently and adapt within a fast-paced environment.
Familiarity with Mac computers, iOS devices, and Google Workspace tools.
Experience with Active Directory and configuration management processes.
Knowledge of Citrix and Cisco technologies is highly preferred.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to manage multiple priorities with keen attention to detail.
Previous experience in the financial industry is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Pittsburgh, Pennsylvania. In this long-term contract role, you will provide technical support to ensure smooth operations across various systems and platforms. This position requires strong communication skills, proactive problem-solving abilities, and a collaborative mindset to deliver exceptional service.
Responsibilities:
Provide timely and effective technical support for hardware, software, and system configurations.
Troubleshoot and resolve issues related to Mac computers, Apple devices, and Google Workspace applications.
Manage user accounts and permissions using Active Directory and other access control tools.
Ensure smooth deployments and configurations of systems and applications.
Collaborate with cross-functional teams to address complex technical challenges.
Monitor and analyze performance indicators to improve service delivery.
Maintain detailed documentation of issues, resolutions, and system changes.
Assist in the configuration and management of Citrix and Cisco technologies.
Apply analytical thinking to prioritize and resolve competing technical issues.
Stay updated on emerging technologies to continuously enhance support capabilities.
Requirements
Strong verbal and written communication skills to effectively interact with users and team members.
Proven ability to work independently and adapt within a fast-paced environment.
Familiarity with Mac computers, iOS devices, and Google Workspace tools.
Experience with Active Directory and configuration management processes.
Knowledge of Citrix and Cisco technologies is highly preferred.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to manage multiple priorities with keen attention to detail.
Previous experience in the financial industry is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.