Work day consultant-Remote

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Collaboration
Finance
Payroll
Workflow
Interfaces
Knowledge Transfer
Documentation
Information Systems
Computer Science
Communication
Analytical Skill
System Administration
Technical Support
Attention To Detail
Supervision
Higher Education
Enterprise Resource Planning
PeopleSoft
Workday
Oracle
SAP
IT Service Management
Knowledge Management
Technical Writing
Wiki

Job Details

Key Responsibilities

Collaborate with URI PeopleSoft developers and IT stakeholders to document technical and operational processes for HR, Finance, Payroll, and Campus Solutions modules.

Conduct structured interviews and workshops with developers to capture process details, system workflows, and support requirements.

Develop detailed runbooks that include:

Step-by-step process documentation

Troubleshooting guides for common issues

Descriptions of underlying technologies, interfaces, and dependencies

Key points of contact and support organizations

Reference materials, checklists, and escalation procedures

Organize and structure documentation for ease of use and knowledge transfer to backfill PeopleSoft developers.

Identify gaps or risks in current support processes and make recommendations for improvement.

Maintain collaborative relationships with technical and functional team members throughout the engagement.

Ensure all runbooks and supporting documentation are clear, complete, and up to date.

Required Qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or a related field.

Minimum 8 years' experience as a process architect, business analyst, or technical writer in ERP/enterprise systems environments.

Demonstrated experience documenting complex technical processes and developing runbooks or support guides.

Ability to conduct effective interviews and facilitate discussions with technical subject matter experts.

Excellent written communication, organizational, and analytical skills.

Familiarity with PeopleSoft environments, system administration, and technical support processes.

Strong attention to detail and ability to synthesize technical information for diverse audiences.

Ability to work independently and remotely with minimal supervision.

Preferred Qualifications

Experience in higher education is highly desired.

Experience supporting or documenting ERP systems such as PeopleSoft, Workday, Oracle, or SAP.

Previous work with IT service management or operations teams.

Experience with knowledge management, technical documentation tools, or wiki platforms.


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