Overview
On Site
USD 29.47 - 51.15 per hour
Full Time
Skills
Apache Flex
Technical Training
Information Technology
Network Design
Microsoft Windows
Operating Systems
Microsoft
Tier 1
Tier 2
Network
Telephony
Technical Support
Sales
Customer Service
Customer Engagement
Inventory
Computer Hardware
Tier 3
Collaboration
Leadership
SAP BASIS
Law
Health Care
Life Insurance
Insurance
Job Details
Job Description
This is a temporary position. Onsite - 4-5 days in office.
IT Technician, CEC
JOB SUMMARY
The IT Technician, Customer Engagement Centers (CEC), is responsible for providing comprehensive technical and functional support to CEC offices. This role encompasses assisting operations leadership with strategic technology planning and execution, in addition to performing installations, maintenance, and repairs of all center-based computer systems, equipment, telephony, and peripheral devices.
CANDIDATE PROFILE
Education and Experience Required:
CORE WORK ACTIVITIES
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
This is a temporary position. Onsite - 4-5 days in office.
IT Technician, CEC
JOB SUMMARY
The IT Technician, Customer Engagement Centers (CEC), is responsible for providing comprehensive technical and functional support to CEC offices. This role encompasses assisting operations leadership with strategic technology planning and execution, in addition to performing installations, maintenance, and repairs of all center-based computer systems, equipment, telephony, and peripheral devices.
CANDIDATE PROFILE
Education and Experience Required:
- Bachelor's degree or an equivalent combination of professional experience, education, technical training, or certifications 2+ years of experience in Information Technology, with a technical specialization in PC support and a thorough understanding of network infrastructure
- Comprehensive knowledge of both Windows and Mac desktop operating systems
- Proficiency in utilizing MS Office applications (including Access), SharePoint, Smart Deploy, and PDQ Preferred: A+, N+ and/or Microsoft certifications
CORE WORK ACTIVITIES
- Execute installations, maintenance, and repairs for all center-based computer systems, equipment, and peripheral devices
- Serve as the primary hardware contact for technical processes and project-specific requirements
- Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT, Corporate IT, and Network Services)
- Provide support for basic telephony configuration and in-center maintenance
- Offer technical support for Sales (both in-center and Home Agent), Customer Care, Loyalty, and the Customer Engagement Center support team desktop portfolios
- Facilitate Home Agent deployments Maintain tracking and inventory of all hardware assets
- Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure resolution
- Collaborate with onsite leadership to address operational technology requirements
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.