Overview
On Site
Hybrid
USD 20.00 per hour
Full Time
Skills
Data Entry
Microsoft Outlook
Communication
Microsoft Excel
Microsoft Visio
Microsoft Windows
Microsoft Windows Server
Active Directory
Microsoft Office
Mainframe
ROOT
Microsoft
Information Systems
IT Operations
Help Desk
Policies and Procedures
Training
Job Details
Date Posted: 06/26/2025
Hiring Organization: Rose International
Position Number: 484693
Industry: Government/Staffing
Job Title: Helpdesk Coordinator
Job Location: Trenton, NJ, USA, 08625
Work Model: Hybrid
Work Model Details: Two days remote per week after training
Shift: Monday to Friday 8:30 am to 4:30 pm EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Data Entry, Help Desk, VISIO
Experience Desired: Knowledge of Microsoft Windows Server, Active Directory, and Office 365 (1 yrs)
Preferred Education: Associate's Degree
Job Description
*** Only Qualified Helpdesk Candidates currently located in the Trenton, NJ Area will be considered due to the position requiring onsite presence***
Preferred Education:
2-year college degree or equivalent technical study
Required Skills and Experience:
Data entry (3 Years)
Experience using email - Outlook (2 Years)
Experience working in a position requiring a calm demeanor when dealing with upset users (2 Years)
Must have good, clear communication skills
Desired Skills and Experience:
Experience with MS Excel (1 Year)
Experience with MS Word (1 Year)
Experience with MS Visio (1 Year)
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365
Training on the Client mainframe systems will be provided
The Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures, and standards and ensure conformance with information systems goals and procedures.
Job Duties:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
Maintain a working knowledge of Help Desk and IT Operations procedures
Log all incoming problems and requests, and actions taken to resolve them
Provide first response help desk support to all customers and users
Provide assistance in the areas of site support and project-specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
Provide support for Client business applications
Provide follow-up status to end-users in accordance with specified support policies and procedures
Ensure closed problems are adequately documented
Additional Notes:
Position will be 35-hours per week
All training will be conducted on premises at Trenton, NJ
Training on the Client procedures and system will be provided
The first few weeks will be all onsite for training
There will be two weekday remote days per week after training
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484693
Industry: Government/Staffing
Job Title: Helpdesk Coordinator
Job Location: Trenton, NJ, USA, 08625
Work Model: Hybrid
Work Model Details: Two days remote per week after training
Shift: Monday to Friday 8:30 am to 4:30 pm EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Data Entry, Help Desk, VISIO
Experience Desired: Knowledge of Microsoft Windows Server, Active Directory, and Office 365 (1 yrs)
Preferred Education: Associate's Degree
Job Description
*** Only Qualified Helpdesk Candidates currently located in the Trenton, NJ Area will be considered due to the position requiring onsite presence***
Preferred Education:
2-year college degree or equivalent technical study
Required Skills and Experience:
Data entry (3 Years)
Experience using email - Outlook (2 Years)
Experience working in a position requiring a calm demeanor when dealing with upset users (2 Years)
Must have good, clear communication skills
Desired Skills and Experience:
Experience with MS Excel (1 Year)
Experience with MS Word (1 Year)
Experience with MS Visio (1 Year)
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365
Training on the Client mainframe systems will be provided
The Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures, and standards and ensure conformance with information systems goals and procedures.
Job Duties:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
Maintain a working knowledge of Help Desk and IT Operations procedures
Log all incoming problems and requests, and actions taken to resolve them
Provide first response help desk support to all customers and users
Provide assistance in the areas of site support and project-specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
Provide support for Client business applications
Provide follow-up status to end-users in accordance with specified support policies and procedures
Ensure closed problems are adequately documented
Additional Notes:
Position will be 35-hours per week
All training will be conducted on premises at Trenton, NJ
Training on the Client procedures and system will be provided
The first few weeks will be all onsite for training
There will be two weekday remote days per week after training
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.