Business Systems Analyst III

Description

Job Title: Business Applications System Administrator

Location: Washington, DC

Clearance Required: Public Trust

Duration: 6-month contract (open to extension or conversion)

Job Summary:

We are seeking a highly skilled and detail-oriented System Administrator to support and optimize critical business applications, including iManage, eRooms, Confluence, and Jira. This individual will play a crucial role in ensuring these applications operate efficiently, securely, and reliably, enabling smooth business operations and cross-team collaboration. This role requires onsite work in the Washington, DC area.

Key Responsibilities:

• Administer and maintain the performance of core business applications such as iManage, eRooms, Confluence, and Jira.
• Perform system configurations, updates, and patches to ensure applications meet functional and security requirements.
• Troubleshoot and resolve issues related to application performance, user access, and system integrations.
• Monitor system health, logs, and performance metrics, proactively addressing potential bottlenecks or risks.
• Manage user accounts, roles, and permissions to ensure appropriate access controls are in place.
• Implement enhancements to improve system performance, efficiency, and reliability.
• Configure and maintain custom workflows, automations, and add-ons within Confluence and Jira to optimize team operations.
• Maintain routine backups and disaster recovery procedures to mitigate risks and ensure data protection.
• Develop and manage system documentation, including configurations, workflows, and troubleshooting processes.
• Apply patches, updates, and software fixes regularly to maintain security and compliance.
• Collaborate in change management processes to ensure seamless system upgrades and transitions.

Requirements

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• 3-5 years of experience managing business applications, particularly iManage, eRooms, Confluence, and Jira, in an enterprise environment.
• Proficiency in application administration and support, including custom workflows and system optimizations.
• Knowledge of SQL and basic scripting languages (e.g., Python, PowerShell) for automation and troubleshooting tasks.
• Experience in monitoring and tuning the performance of business-critical systems.
• Basic understanding of networking principles, security practices, and system integrations.
• Strong problem-solving skills with the ability to address and resolve complex technical issues.
• Excellent communication and documentation skills to facilitate cross-functional collaboration and provide end-user support.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Preferred Skills:

• Expertise in application-specific scripting or configuration (e.g., Jira workflows, iManage customization).
• Familiarity with ITIL frameworks or similar IT service methodologies.
• Experience working with cloud-based or hybrid environments for enterprise applications.

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