Overview
On Site
USD 43.00 - 55.00 per hour
Full Time
Skills
Decision-making
Technical Direction
Communication
Stakeholder Management
Agile
Financial Services
Telecommunications
Machine Learning (ML)
Privacy
Artificial Intelligence
Real-time
Customer Engagement
Pega
Data Warehouse
Marketing
Partnership
Scrum
Solution Architecture
Core Data
Interfaces
Quality Assurance
Performance Tuning
Testing
Business Analysis
Business Analytics
Documentation
Regulatory Compliance
Enterprise Architecture
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2086044
Job Description:
Job Title: Pega Decisioning Architect
Location: Remote (USA)
Pay on Contract: $43.00 - $55.00 / hourly rate(based on experience)
Perm Salary Conversion: $90,000 - $120,000(based on experience)
Employment Type: 6 -12 month contract to full time hire
APPLY HERE: Email your resume to Skylar at
Position Overview
We are seeking a highly skilled and experienced Decisioning Architect to lead the design and implementation of decisioning strategies within Pega Customer Decision Hub (CDH). This role will be instrumental in driving personalized, real-time customer engagement across channels by leveraging expertise with Pega's decision-making capabilities.
Job Summary: Under limited technical direction, the Senior Decisioning Architect owns and optimizes the decision framework with a mix of strategic design, oversight, and hands-on execution of the Pega CDH solution.
Required Qualifications
5+ years of experience in Pega implementations, with at least 3 years focused on Pega CDH.
Pega Lead Decisioning Architect (PCDLDA) or equivalent certification.
Strong understanding of NBA, propensity models, and real-time decisioning.
Experience with Pega Strategy Designer, Adaptive Decision Manager (ADM), and Interaction History.
Proficiency in integrating Pega CDH with external data sources and APIs.
Excellent communication and stakeholder management skills.
Proven ability to lead cross-functional teams in agile environments.
Preferred Qualifications
Experience in financial services, telecom, or insurance industries.
Familiarity with AI/ML concepts and their application in customer decisioning.
Knowledge of data privacy regulations and ethical AI practices.
Key Responsibilities
Establishes architecture and design of decisioning strategies using Pega CDH, including Next-Best-Action (NBA), real-time containers, and adaptive models.
Defines and implements engagement policies, arbitration rules, and predictive models to optimize customer interactions, maximizing use of insights, analysis, and reports.
Collaborates with business stakeholders to translate customer engagement goals into scalable decisioning frameworks.
Implements configurations of Pega CDH components such as strategies, propositions, treatments, and channels.
Ensures consistency in communications across channels.
Ensures seamless integration with enterprise systems, including CRMs, data warehouses, marketing platforms, and third-party channel support tools.
Provides leadership and vision in partnership with Solution Architects to scrum teams.
Collaborates with technical leads to ensure alignment with rules such as integration and data transform rules.
Works jointly with Solution Architecture and Lead Developers to outline core data models and interfaces.
Works cross functionally with business stakeholders and QA leads to conduct performance tuning, simulation testing, and validation of decisioning logic.
Partners with BA to maintain documentation and ensure compliance with enterprise architecture standards and governance.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Title: Pega Decisioning Architect
Location: Remote (USA)
Pay on Contract: $43.00 - $55.00 / hourly rate(based on experience)
Perm Salary Conversion: $90,000 - $120,000(based on experience)
Employment Type: 6 -12 month contract to full time hire
APPLY HERE: Email your resume to Skylar at
Position Overview
We are seeking a highly skilled and experienced Decisioning Architect to lead the design and implementation of decisioning strategies within Pega Customer Decision Hub (CDH). This role will be instrumental in driving personalized, real-time customer engagement across channels by leveraging expertise with Pega's decision-making capabilities.
Job Summary: Under limited technical direction, the Senior Decisioning Architect owns and optimizes the decision framework with a mix of strategic design, oversight, and hands-on execution of the Pega CDH solution.
Required Qualifications
5+ years of experience in Pega implementations, with at least 3 years focused on Pega CDH.
Pega Lead Decisioning Architect (PCDLDA) or equivalent certification.
Strong understanding of NBA, propensity models, and real-time decisioning.
Experience with Pega Strategy Designer, Adaptive Decision Manager (ADM), and Interaction History.
Proficiency in integrating Pega CDH with external data sources and APIs.
Excellent communication and stakeholder management skills.
Proven ability to lead cross-functional teams in agile environments.
Preferred Qualifications
Experience in financial services, telecom, or insurance industries.
Familiarity with AI/ML concepts and their application in customer decisioning.
Knowledge of data privacy regulations and ethical AI practices.
Key Responsibilities
Establishes architecture and design of decisioning strategies using Pega CDH, including Next-Best-Action (NBA), real-time containers, and adaptive models.
Defines and implements engagement policies, arbitration rules, and predictive models to optimize customer interactions, maximizing use of insights, analysis, and reports.
Collaborates with business stakeholders to translate customer engagement goals into scalable decisioning frameworks.
Implements configurations of Pega CDH components such as strategies, propositions, treatments, and channels.
Ensures consistency in communications across channels.
Ensures seamless integration with enterprise systems, including CRMs, data warehouses, marketing platforms, and third-party channel support tools.
Provides leadership and vision in partnership with Solution Architects to scrum teams.
Collaborates with technical leads to ensure alignment with rules such as integration and data transform rules.
Works jointly with Solution Architecture and Lead Developers to outline core data models and interfaces.
Works cross functionally with business stakeholders and QA leads to conduct performance tuning, simulation testing, and validation of decisioning logic.
Partners with BA to maintain documentation and ensure compliance with enterprise architecture standards and governance.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.