IT Audit - Manager

We are seeking a Sr. IT Manager to oversee the day-to-day management, configuration, and maintenance of the company's IT infrastructure, including Microsoft applications, phone systems, equipment inventory, new user setups, and overall support of the TMS platform/integrations.

***Onsite to start in Waukegan or Chicago office locations***

Qualifications:

• Installation and configuration of Office 365 tenant accounts.


• Configuration and management of Azure VM and Azure Active Directory.


• As an administrator, provide end-user support for Microsoft 365, Windows Server, Active Directory/Azure Active Directory, SharePoint, Exchange Online, and other core Microsoft technologies.


• Ability to manage policies and devices using Intune


• Responsible for networking configuration and support for Cisco Meraki switches and firewalls. o Manage and maintain the company's phone system, ensuring reliable communication services.


• Oversee inventory management of IT equipment including laptops, desktops, mobile devices, and peripherals.


• Prepare and deploy computers for new hires, including system imaging, software configuration, and onboarding support.


• Understand McLeod software and serve as a support resource to troubleshoot and resolve tickets in a timely manner while providing resolutions for internal employee requests/issues.


• Handle complex issues and escalations independently with the ability to pull in other Support Team members as needed.


• Assist in system configuration and employee onboarding/offboarding support as required.


• Build, maintain, and grow relationships with TMS contacts.


• Participate in the planning, organization, and management of certain technology integration projects from beginning to completion.


• Assist in the training of team members to ensure the implementation and adoption of technology is successful for each department.


• Engage with various internal teams regarding support, training, and new technology implementation. It is critical this is executed with a service mindset, creating a positive customer support experience ensuring timely resolution to open issues.


• Utilize transportation and logistics specific platforms and networks to stay connected with changes and trends happening in the industry.


• Stay current on technology trends in logistics and IT, attending relevant webinars, conferences, and workshops. Participate in occasional after-hours maintenance or support as required


• Train internal users on technology best practices, ensuring smooth adoption and optimal use of systems.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.


• 4 + years Project Management experience, including proven and effective communication and follow-up skills.


• 2+ years support experience, including help/service desk or technical support related experience.


• Ability to work independently and in a team environment with ability to take the lead on more complex/open ended issues.


• Experienced with troubleshooting issues with proven technical, analytical, and critical thinking skills.


• Excellent organizational and time management skills with strong attention to detail and ability to meet deadlines.


• Capable of training team members across different departments and skill levels.


• Competency in MS office Suite & Windows 10,11 operating systems.


• Familiarity with RPA, API, and EDI platforms as well as other automation related technological concepts.


• Exposure and working knowledge of Transportation & Logistics industry a plus.