Sr. Project Manager (LATAM)

Job#: 3014793

Job Description:
Job Description:The Professional Services Senior Project Manager for Latin America is at the heart of our customer's success. You will take charge of a dynamic portfolio of high volume, strategic projects (typically 90 - 180 days of effort). As the primary point of contact and trusted advisor for our customers across the LATAM region, you will be responsible for managing all deployment resources and ensuring that every deliverable is met on time, within budget, and to the highest quality standard. This crucial role demands exceptional agility and precision, driving a high volume of technical service engagements to successful completion and ensuring a best in class customer experience. ResponsibilitiesEstablishing the Foundation: Identifying all project contacts from the Statement of Work, including both customer and Palo Alto Networks personnel. Collaborating with project partners and stakeholders to meticulously define and control project scope, requirements, and deliverables. Building the right team by determining project partners, structuring the team with both technical and business resources, and ensuring all necessary resources are assigned or requested for the engagement. Working with stakeholders to schedule and launch the project through kickoff calls and setting clear start dates. Developing and continually adapting the project schedule using the best tools and techniques to meet evolving demands.Driving Execution & Customer Partnership: Crafting and implementing detailed project work schedules, adjusting them as project needs change. Ensuring universal understanding across internal and customer teams regarding project scope, individual accountabilities, and critical timelines. Managing the daily operational flow of projects, including specialized service operational projects that optimize delivery and communication. Serve as the primary point of escalation for all project-related issues, professionally managing customer expectations and collaborating with internal leadership to resolve conflicts. Act as a trusted advisor to the customer, building strong relationships and managing expectations from kickoff through project closeout. SkillsEnsuring Quality & Mitigating Risk: Conducting thorough reviews of all team deliverables before client submission to uphold our quality standards. Championing and applying the Palo Alto Networks Project Management methodology while proactively identifying and championing opportunities for process improvement. Proactively identifying, documenting, and minimizing project risks and exposures. Rigorously manage and defend project scope, identifying and documenting all change requests to ensure project profitability and successful delivery of contracted deliverables.Transparent Reporting & Documentation: Guaranteeing all project documents are comprehensive, up-to-date, and properly archived. Providing weekly reports on team hours and expenses for clear financial oversight. Delivering clear, concise, and professional weekly customer status reports from project inception until completion of services or deliverables. Partner with Sales and Account Management teams to identify and report on new service or expansion opportunities uncovered during project execution.Requirements Fluent (speak, read, and write) in both Spanish and English. Professional proficiency in Portuguese is a plus if corresponding with customers in Brazil. Excellent communication skills, including written, verbal, presentation, and adaptive skills to manage both executive and technical stakeholders. Exceptional organizational skills, including tool utilization (spreadsheets, project management tools), information capture, attention to detail, and prioritization in a high-volume environment. Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations. Proven experience managing the deployment of technical enterprise solutions, preferably in SaaS, networking, or cybersecurity. A minimum of 5-7+ years of progressive experience in customer-facing Professional Services Project Management. PMP, PRINCE2, or equivalent project management certification is strongly preferred. Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus.Education BS in Computer Science, MIS, Business, or equivalent education/training/experience.

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EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.