Lead ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is seeking a highly skilled Lead ServiceNow Business Analyst to drive quality assurance and business analysis efforts across ServiceNow implementations in support of our government clients. This role involves gathering and documenting user requirements, developing test plans, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in Agile methodologies, software testing, and stakeholder collaboration.

Job Responsibilities:

As a Lead ServiceNow Business Analyst you will:

• Gather and document user requirements in the form of user stories and acceptance criteria.
• Develop and implement Software Quality Assurance (SQA) plans and procedures to ensure requirements are met.
• Translate business requirements into detailed test cases and scripts.
• Perform functional, regression, and integration testing on ServiceNow applications.
• Conduct independent assessments of development deliverables and processes.
• Ensure compliance with applicable regulatory and quality standards.
• Lead audits, data reviews, and documentation analysis.
• Collaborate with development teams and stakeholders to ensure alignment and clarity.
• Utilize test automation tools and frameworks to enhance testing efficiency.
• Apply ServiceNow testing best practices and methodologies.
• Create and maintain documentation including test plans, test cases, and test scripts.
• Facilitate workshops, user interviews, and stakeholder meetings.
• Coach and mentor team members, fostering a culture of continuous improvement.

Required Qualifications:

• U.S. Citizenship is required.
• Obtaining and maintaining an active Government Security Clearance.
• Bachelor?s degree in business administration, computer science, or a related field or equivalent experience
• Minimum of 6 years of experience in a business analyst or similar role.
• Experience as a Lead Business Analyst and/or Tester on ServiceNow Platform or similar technologies.
• ISTQB or similar software testing certification or commensurate work experience.

• Experience leading Agile/Scrum teams and applying Agile methodologies.
• Strong understanding of ITIL processes and ServiceNow architecture.
• Familiarity with ServiceNow reporting and analytics capabilities.
• Excellent attention to detail and analytical thinking.
• Strong communication and facilitation skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Experience with test automation tools and frameworks.

Preferred Qualifications:

• Having and maintaining an active Government Security Clearance.
• Agile Development Methodology experience, certification (e.g., CSM, PSM) preferred
• ServiceNow Certified System Administrator (CSA) preferred credential
• Proven experience in leading agile teams and facilitating scrum ceremonies.
• Ability to adapt to changing priorities and work in a fast-paced environment.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of ?22 billion.

Get The Future You Want | ;/p>

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110k- $140k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company?s sole discretion, consistent with the law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.