Overview
Remote
$50 - $60
Accepts corp to corp applications
Contract - W2
No Travel Required
Skills
Cloud Computing
Genesys
Interactive Voice Response
Reporting
Job Details
This position is 100% remote
- 3 5 years of hands-on development experience with Genesys Cloud CX, focusing on multichannel self-service, IVR, and omnichannel orchestration.
- Strong experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot) applications using Genesys Architect.
- Deep understanding of Genesys Framework, system integrations (internal/external), and deployment best practices.
- Proven delivery of speech-based self-service solutions with dynamic menus based on customer treatment strategies.
- Genesys Cloud CX certification in one or more areas: Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, or Reporting.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.