Overview
On Site
$60,000 - $80,000
Full Time
Skills
Wireshark
Network Support
Job Details
Title: IT Support Specialist
Location: Memphis, TN
Duration: FTE
SUMMARY:
Our direct client is seeking an IT Support Specialist to join their growing and fast-paced team. As a Support Specialist, you will play a key role in maintaining an optimal IT environment that empowers employees to perform their best work.
The successful candidate will have a well-rounded experience supporting Windows, Mac operating systems, and providing remote assistance. The role also involves troubleshooting basic networking and wireless issues (L1) and ensuring seamless day-to-day operations of end-user systems.
The ideal candidate has experience working in a fast-paced startup-like environment wearing multiple hats.
Our direct client is seeking an IT Support Specialist to join their growing and fast-paced team. As a Support Specialist, you will play a key role in maintaining an optimal IT environment that empowers employees to perform their best work.
The successful candidate will have a well-rounded experience supporting Windows, Mac operating systems, and providing remote assistance. The role also involves troubleshooting basic networking and wireless issues (L1) and ensuring seamless day-to-day operations of end-user systems.
The ideal candidate has experience working in a fast-paced startup-like environment wearing multiple hats.
This is an in-person role based in Memphis, TN and may require occasional travel.
RESPONSIBILITIES:
- Set up, configure, and maintain laptops, desktops, mobile devices and other IT peripherals for new and existing employees.
- Provide technical support and troubleshooting for Windows and Mac OS environments, both in-office and remotely.
- Provide Level 1 (L1) network support, including troubleshooting connectivity issues, Wi-Fi, VPNs, and basic hardware like routers and switches.
- Assist in managing user accounts, permissions, and system access through GSuite and other identity management systems.
- Support mobile device management, including setup and troubleshooting for company-approved smartphones and tablets.
- Collaborate with other IT teams to escalate more complex issues and ensure seamless IT operations.
- Provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices.
- Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers).
- Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed.
- Conducts routine maintenance on computers and peripherals.
- Participates in the planning and implementation of computer upgrades, enhancements and
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.