Client Services Lead

Client Services Lead

Randstad Digital is looking for a friendly and skilled Client Services Lead. In this role, you'll be the first point of contact for our employees' technical needs, providing hands-on support for a variety of hardware and software issues. If you love solving problems, helping people, and have a solid grasp of technology, this is the perfect opportunity for you!

Responsibilities:

• Point of contact for local IT issues, liaison for IT with specialized teams when necessary
• Provide in-person and remote technical support to employees for hardware and software issues.
• Provide and facilitate new hire IT orientation and/or new user office setup
• Diagnose and resolve problems with desktops, laptops, mobile devices, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS) and common business applications (e.g., Microsoft 365/Office 365).
• Assist users with network connectivity issues, including Wi-Fi and VPN setup.
• Image and deploy new computers, ensuring all necessary software and configurations are in place.
• Manage user accounts and permissions in various systems.
• Document all support interactions and resolutions in our IT service management system.
• Maintain an organized and tidy workspace, including managing equipment inventory.
• Educate users on basic IT best practices and security awareness.
• Stay current with new technologies and internal IT policies.

Qualifications:

• Associate's degree or Bachelor's Degree in IT or a related field is a plus.
• 5+ years of experience in a customer service based position
• 3+ years of experience in a technical support, help desk, or similar role.
• Solid understanding of Windows and macOS operating systems.
• Proficiency in troubleshooting common hardware and software problems.
• Familiarity with Microsoft 365/Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Basic knowledge of networking concepts (TCP/IP, DNS).
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused attitude with a commitment to providing high-quality service.

• Solid understanding of Windows and macOS operating systems.
• Proficiency in troubleshooting common hardware and software problems.
• Familiarity with Microsoft 365/Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.