Overview
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Job Details
Join a Global Leader in Workforce Solutions Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Job Title :- Customer Interaction Center Associate with Spanish
Location :- San Antonio TX (Hybrid 3 days onsite)
Duration :- 11 Months
This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.
Responsibilities
" Respond to employee queries - Tier 1 and Tier 2
" Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
" Triage and manage Tier 1 and Tier 2 cases accordingly
" Manage outbound communications with respect to associate queries
" Create and assign cases to Tier 2/ Tier 3 as required
" Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
" Prioritize and manage concierge service requests
" Manage associate's documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
" Administration of inbound mail received for the shared services
" Follow quality requirements and act in compliance to local laws & regulations.
" Assist in leading improvements and providing trainings.
" Maintain process documentation and document templates
" Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
" Review employee portal content policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
" Perform translation activities
" Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
" Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
" Support Total Rewards in Spanish as required
" And all other duties as assigned
Qualifications we seek in you!
Minimum Qualifications
" Any graduate/postgraduate.
" Relevant experience in HRSS
" Excellent verbal, written, presentation, and interpersonal skills in Spanish.
Preferred Qualifications/ Skills
" Workday
" Service Now
" SAP/ADP Payroll
" eTime
Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
America's Most Honored Businesses (Top 10%)
Fastest-Growing Staffing Firm by Staffing Industry Analysts
INC 5000 List for Eight Consecutive Years
Top 100 by Dallas Business Journal
Spirit of Alliance Award by Agile1
Thanks & Regards,
Gaurav Kumar
Sr. Account Manager
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