ServiceNow SME

Overview

On Site
Contract - W2
Contract - 22 day((s))

Skills

ServiceNow

Job Details

Project Goals:
The goal of the project is to utilize a modern application architecture platform which includes a uniform workflow and case management solution for DOLIR work units to process intake requests of tips, and complaints. The solution will be built on a ServiceNow platform; therefore, we will need one ServiceNow subject matter expert who can help guide and mentor the ITSD staff who are developing the solution.
5+ years of experience in architecture, developing, and maintaining ServiceNow applications
ServiceNow Expertise:
3+ years of expert-level ServiceNow development
Deep understanding of the platform, including:
  • Scripting: JavaScript, AngularJS or relevant framework
  • REST APIs
  • Workflow development
  • UI development
  • Workspaces and dashboards
  • Reporting
  • Security (ACLs)
  • Update sets
3+ years of expert-level ServiceNow architecture, including:
Designing, creating, and managing a ServiceNow architecture Must include:
  • Orchestration
  • Customer Relationship Management (CRM)
  • Integration services
  • Configuration Management Database (CMDB)
3+ years of ServiceNow portal experience, including:
Designing, building, and customizing portals Must include:
  • Widget development
  • Theming
  • Strong understanding of UX/UI principles
3+ years of mentorship and collaboration experience, including:
  • Excellent communication skills
  • Ability to effectively mentor and train developers
  • Ability to collaborate within a team environment
Preferred Certification (not mandatory):
ServiceNow Certified Application Developer (CAD)
Deliverables Linked to the SME Role

The SME's work contributes directly to these deliverables:

  • Monthly ServiceNow support

  • Technical documentation and test plans

  • Training documentation (train-the-trainer, technical staff)

  • Technical Design Document covering:

    • Architecture

    • Components

    • Integrations

  • Reports using ITSD templates

  • Project Deliverable Acceptance Form (PDAF) approvals

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