Client Support Center Associate

Overview

Remote
$26 - $30
Contract - W2

Skills

technical support
adaptability
ServiceNow
Zendesk
CRM
Salesforce
Microsoft Office Suite

Job Details

Seeking a new job opportunity? Don t miss this role! Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Client Support Center Associate for a contract position! Interested? Get more details below.

Contract Duration: 6-months
Worksite Location: Remote
Compensation: $26.00 - $32.00 per hour

What you ll do as the Client Support Center Associate:

  • Provide technical support using various platforms including CRM systems (Salesforce, Zendesk), help desk ticketing tools, and live chat software
  • Efficiently manage and resolve customer issues across multiple systems while ensuring high-quality service and minimal downtime
  • Generate and manage reports using Microsoft Office tools such as Excel, Word, and Outlook
  • Track performance metrics and customer inquiries using Excel or Google Sheets
  • Use communication and collaboration tools like Microsoft Teams or Slack to coordinate with internal teams and external stakeholders
  • Assist in handling support tickets and incident resolution through platforms such as ServiceNow or similar ITSM tools
  • Troubleshoot technical issues in real time using tools like Intercom or TeamViewer
  • Stay up to date with emerging technologies and tools that enhance the customer support experience


What you ll bring to the Client Support Center Associate role:

  • 1 2 years of technical support experience in a fast-paced environment
  • Strong ability to adapt quickly to new technologies, systems, and changing priorities
  • Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or Zendesk
  • Familiarity with ITSM platforms (ServiceNow preferred) and live chat or remote support tools
  • Strong data management, reporting, and communication skills
  • A collaborative and empathetic approach to customer service
  • Excellent written and verbal communication skills



As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.