Production IT Support Specialist

Looking for Application Support Engineer

Location: Liberty, NC // Greensboro, North Carolina (Onsite)

Description

We are looking for a skilled and detail-oriented Production IT Support Specialist to provide technical support and maintenance for production line IT systems. The successful candidate will be responsible for working closely with production engineers to ensure smooth operations using production line IT systems.

Key Responsibilities:

1. Production Plant Floor Experience:

• Gather requirements to fill the needs of development and improve the existing systems.
• oExecute tasks related to production processes for a production line IT system, including monitoring and troubleshooting applications and databases connecting with production equipment and optimizing workflows.

1. Cross-functional Team Collaboration:

• Partner with internal business teams including production engineering team to understand requirements and optimize workflows using a production line IT system.
• Participate in cross-functional meetings to align with system architecture and performance goals.
• Prioritize against engaged priorities and collaborate across IT teams and internal business teams to deliver on business objectives.

1. System Operation:

• Support a mission-critical systems using mature IT and engineering practices
• Monitor application/database performances and optimize process to ensure efficient operation
• Develop and implement strategies to improve efficiency of business processes that work with the implemented technologies.
• Provide technical expertise and support to enhance the reliability and scalability of production systems.

1. Documentation and Reporting:

• Maintain accurate documentation of configurations, procedures, and troubleshooting steps for a production line IT system.
• Generate reports on daily activities, system performances and meetings.

Requirements

• Bachelor s degree in Engineering, Information Technology, or a related field (or equivalent experience).
• Demonstrate practical experience and knowledge of plant floor operations.
• Proven work experience in production plant floor operations.
• Strong understanding of database architecture, management, and security principles.
• Proficiency in PostgreSQL, including advanced query optimization techniques.
• Exposure to Operational Technologies (OT) applications (Including SCADA, PLCs, and other technologies)
• Excellent analytical and problem-solving abilities.
• Strong communication and collaboration skills.
• Familiar with the foundation of IT networking
• Be able to develop web applications

Preferred Qualifications:

• Ability to work independently and as part of a team.
• Willingness to learn new technologies and adapt to changing requirements.
• Attention to detail and a commitment to delivering high-quality work.
• Prior experience with IT infrastructure for running a system is a plus