Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Effective communication
Excel
ITIL
MS Office
Office applications
PC support
Sla
edit
mobile devices
technical issues
troubleshoot
Job Details
Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on developing long-term connections with both clients and candidates, our goal is to provide a smooth recruitment process that corresponds with your needs and beliefs.
Role: L2 Helpdesk/ Service Desk Support Engineer
Location: San Antonio, TX 100% Onsite
Duration: Long term Contract
Job Description:
We Need Resource Who Has Strong Exp On Handling High Flow Call Environment, Tickets in Service desk/ Call Center, Helpdesk Sla s
- IT helpdesk (Service desk support, ITIL certification)
- Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am)
- 1+ years PC support experience, 6+ months call center support
- 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones - 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send. Effective communication, efficient call handling
To be consider your profile for the above opportunity, please do share your updated resume to
Alchemy Software Solutions LLC