Overview
On Site
USD 60,000.00 - 85,000.00 per year
Full Time
Skills
Jersey
Logistics
Technical Support
FOCUS
Product Support
SQL
Collaboration
User Experience
Documentation
Cisco
Citrix
Cloud Computing
Computer Hardware
Dell
Active Directory
Backup
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.
Responsibilities:
Handle technical support tickets, with a focus on product-related concerns.
Deliver high-quality product support to customers, addressing inquiries related to our platform.
Utilize SQL queries to delve into customer data and investigate issues.
Aid customers in understanding product features, best practices, and technical configurations.
Collaborate with the development team to identify, escalate, and rectify software bugs.
Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.
Develop and upkeep support documentation to streamline troubleshooting processes.
Contribute to improving the platform by providing valuable feedback from customers.
Requirements
Solid understanding and practical experience with Cisco Technologies.
Proficiency in Citrix Technologies.
Demonstrable expertise in Cloud Technologies.
In-depth knowledge of Computer Hardware.
Familiarity with Dell Technologies.
Proficiency in using About Time software.
Excellent knowledge and experience in Active Directory.
Proficient in Backup Technologies.
Strong written and verbal communication skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.
Responsibilities:
Handle technical support tickets, with a focus on product-related concerns.
Deliver high-quality product support to customers, addressing inquiries related to our platform.
Utilize SQL queries to delve into customer data and investigate issues.
Aid customers in understanding product features, best practices, and technical configurations.
Collaborate with the development team to identify, escalate, and rectify software bugs.
Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.
Develop and upkeep support documentation to streamline troubleshooting processes.
Contribute to improving the platform by providing valuable feedback from customers.
Requirements
Solid understanding and practical experience with Cisco Technologies.
Proficiency in Citrix Technologies.
Demonstrable expertise in Cloud Technologies.
In-depth knowledge of Computer Hardware.
Familiarity with Dell Technologies.
Proficiency in using About Time software.
Excellent knowledge and experience in Active Directory.
Proficient in Backup Technologies.
Strong written and verbal communication skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.