Overview
Skills
Job Details
Main responsibilities:
Plan, lead and track IT implementation projects and governance deliverables
Follow up on deliverables with IT development & production teams
Prepare executive summaries, project documentation, and materials for Steering Committee meetings
Identify, escalate, and track project risks and issues to senior management
Coordinate business, IT and compliance alignment on recording solutions
Manage deployment of tactical and strategic IT solutions
Must-have skills & experience:
Strong project management background with experience in both BAU and change programs
Excellent documentation, executive summary preparation, and follow-up skills
Strong analytical mindset and focus on closure
Structured, organized, detail-oriented, and proactive
Excellent communication and stakeholder management
Ability to manage multiple initiatives in a global, complex environment
Preferred:
Experience in Global Markets, IT/Operations, or Control & Conduct programs
Understanding of voice & eCom recording and compliance requirements