Help Desk 1

Title: Help Desk 1 - OCANov25HD
Location: Austin, TX
Duration: 6 + Months - Strong preference for temp to hire possibility.
Deadline: 11/26/2025
Number of Positions: 2
Resumes Allowed: 5 The working position is On Site. Services shall be provided during normal business hours unless otherwise coordinated through the Office of Court Administration. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at Office of Court Administration, 205 W 14th St, Austin, TX 78701. DESCRIPTION OF SERVICES:
Office of Court Administration requires the services of 2Help Desk 1, hereafter referred to as Candidate(s), who meets the general qualifications of Help Desk 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Office of Court Administration.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Office of Court Administration and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Office of Court Administration will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management. CANDIDATE SKILLS AND QUALIFICATIONS:
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
3 Required Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2 Required Experience working with customers across all levels of technological proficiency.
2 Required Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1 Required Experience with Active Directory
1 Required Experience with cloud platforms and technologies like Microsoft Azure
1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape
1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape OTHER SPECIAL REQUIREMENTS:
CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).