Overview
Skills
Job Details
Application Analyst, Oracle Sales and Marketing Cloud
Contract to Perm (will convert perm in 90 days)
Atlanta, GA or Birmingham, AL
The Application Analyst Cloud position, for the Customer Experience (CX) workstream, is responsible for providing development of the technical requirements and support to the Oracle Sales Cloud enterprise application across all operating companies.
Position responsibilities include all aspects of production support, solution delivery, and managing customer relationships. The position will work with a variety of organizations which will require excellent interpersonal, communication, customer service, time management, planning, and organizational skills. Strong analysis and problem-solving skills are critical. In addition, this position is responsible for the strategy, roadmap, planning, architecture, development and sustainment of applications, integrations, and business processes, in support of multiple business units using the Oracle CX enterprise platforms. This position will work with Business Stakeholders, Developers, Analysts and other Architects to design, build, and maintain sales and marketing platforms/programs required to support business processes and business applications and integrations. In addition, this position will lead and coordinate technical development activities for integrations.
The position responsibilities will focus on deployment, enhancement, and ongoing Application Management Support (AMS) for Oracle Sales Cloud (primarily) with expectations to further
support Oracle Marketing Cloud (Eloqua) and related Oracle CX applications. The successful candidate will have demonstrated experience with the Oracle CX application platform and/or the aptitude to quickly obtain necessary knowledge and skills to be effective.
Education:
BS/BA in Computer Science, Management Information Systems, Engineering or other Technical degree required
Experience/Knowledge/Skills:
5+ years of knowledge of and experience with the Oracle CX platform including and Sales Cloud (Service Cloud knowledge is a plus)
Experience with marketing automation software, Eloqua
Experience with development projects leveraging agile development methodologies preferred
Experience with or foundational understanding of Java application development to support troubleshooting and solution design
Strong analytical skills with ability to elicit and efficiently document business rules
Excellent root cause analysis and problem-solving skills
Understanding of the V-model within C2M and how it can be represented in Sales Cloud
Experience building solutions leveraging integrations/middleware components that are part of the Oracle CX Suite (e.g. Customer Data Model, Oracle Integration Cloud, etc.)
Strong attention to detail with the ability to clearly communicate complex issues across various stakeholder groups and teams
Ability to create, build, and maintain relationships across cross-functional working teams and collaborate with all levels of management, vendors, and other internal and external groups
Experience leading and managing technology projects including coordinating resources and tasks across multiple teams and business units.
Previous Utility Experience is not required but is a plus.
Job Responsibilities
Develop, adapt and carry out product implementation plan from beginning to end, supporting and championing the vision desired for the completed product.
Application of the different principles within the Software Development Life Cycle (SDLC) to implement and maintain technology initiatives.
Work within the Agile/SAFe framework to support development, design, build, test, deployment and Post-Go Live Support (PGLS) activities.
Manage business expectations, bring issues to business attention proactively; offer solutions. Ensure and assist in achieving and meeting deadlines and schedules.
Be a primary resource for the business and technology teams to help develop and refine product roadmaps, as well as support AMS needs for Sales Cloud and Eloqua
Act as the primary technical support resource during any application outages.
Communicate effectively and in a timely manner with business partners, CX team members, leadership, and other key stakeholders.
Displays Our Values and champions an inclusive and diverse team culture
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.