IT Fulfillment Support Specialist

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

Purpose of the Position

The IT Fulfillment Support Specialist is responsible for supporting the procurement and fulfillment of all IT hardware and software needs. This position is responsible for maintaining stock and keeping an accurate inventory of hardware and software assets. The Fulfillment Support Specialist will work closely with all IT teams to gather, document, and action their procurement needs, while ensuring alignment with our procurement policies and frameworks. This position will help develop and implement processes, systems and standards for the procurement, approval and tracking of IT assets, spend, and budget.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Maintain accurate records of IT hardware and software throughout the asset lifecycle.
• Oversee the assignment and removal of IT assets and the procurement of additions as needed.
• Manage the receiving, shipping, control, and movement of IT equipment stock.
• Maintain an up-to-date application portfolio and maximize value from existing assets.
• Collaborate with IT operations to perform feature and functionality comparison of IT hardware & peripherals, defining standards that meet end user needs.
• Assist in tracking IT spend and total overall cost for IT.
• Document procurement requests and the approval process.
• Participate in the development of procurement standards, procedures, and frameworks.
• Support the management and reporting of hardware, software, and asset inventory.

In addition to the essential functions and duties listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.

Qualifications

Experience:

• 1-3 years of experience in a procurement, stock control role or relevant admin background is preferred

Education:

• Associate s Degree or equivalent experience is required.

Specialized Knowledge and Skills:

• Ability to manage multiple priorities, manage workload independently and meet departmental deadlines.
• Demonstrated experience in problem solving & decision making.
• Strong communication, facilitation, networking, and negotiation skills.
• Strong planning/organizational skills.
• Experience with asset management / stock control is desirable.
• Experience with purchasing or similar admin duties.
• Experience working with an IT ticketing system
• Desired experience with Active Directory, Azure, or System/Device management.
• Desired experience with Microsoft licensing.

Salary range for this position is $59,367 - $74,209 d.o.e.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.