Overview
Contract - W2
Contract - 6 Month(s)
Skills
ServiceNow
O365
windows configuration
Job Details
Job Summary for L2 Tech Support (Denver, CO & Arkansas City, KS):
- Provide on-site, full-time (5 days/week) Level 2 technical support for desktops, laptops, peripherals, and mobile devices.
- Deliver break/fix support, including troubleshooting Windows OS, hardware, software, and enterprise applications.
- Re-image devices and perform application reinstall/configuration as required.
- Support all types of printers, including driver installation, network configuration, and vendor coordination.
- Install and configure desktops, laptops, mobile devices, and related software/peripherals.
- Offer technical assistance both onsite and remotely to end users.
- Manage the IT ticket queue using tools like ServiceNow or Remedy; ensure timely ticket resolution within SLAs.
- Maintain detailed documentation of issues, resolutions, installation/configuration procedures, and standard operating procedures (SOPs).
- Coordinate with vendors and third-party technicians for escalations, hardware replacements, and warranty repairs.
- Collaborate with Level 3 support and project teams for service enhancements, maintenance, and upgrades.
- Provide technical support for on-site/off-site events and meetings, including IT/AV setup and support.
- Participate in disaster recovery efforts and provide emergency IT support at local sites.
- Utilize comprehensive knowledge of Windows 10/11, Android OS, Mac OS, MS Office, O365, Active Directory, DNS, Group Policy, networking, and firewalls.
- Support application software installation/configuration and coordinate with global/second-level teams as needed.
- Ensure effective incident and problem management following ITIL processes and within defined SLAs.
- Maintain strong communication and interpersonal skills to manage multiple stakeholders-users, management, IT teams, project teams, and vendors.
- of the country and able to work onsite at customer locations.
- Provide on-site, full-time (5 days/week) Level 2 technical support for desktops, laptops, peripherals, and mobile devices.
- Deliver break/fix support, including troubleshooting Windows OS, hardware, software, and enterprise applications.
- Re-image devices and perform application reinstall/configuration as required.
- Support all types of printers, including driver installation, network configuration, and vendor coordination.
- Install and configure desktops, laptops, mobile devices, and related software/peripherals.
- Offer technical assistance both onsite and remotely to end users.
- Manage the IT ticket queue using tools like ServiceNow or Remedy; ensure timely ticket resolution within SLAs.
- Maintain detailed documentation of issues, resolutions, installation/configuration procedures, and standard operating procedures (SOPs).
- Coordinate with vendors and third-party technicians for escalations, hardware replacements, and warranty repairs.
- Collaborate with Level 3 support and project teams for service enhancements, maintenance, and upgrades.
- Provide technical support for on-site/off-site events and meetings, including IT/AV setup and support.
- Participate in disaster recovery efforts and provide emergency IT support at local sites.
- Utilize comprehensive knowledge of Windows 10/11, Android OS, Mac OS, MS Office, O365, Active Directory, DNS, Group Policy, networking, and firewalls.
- Support application software installation/configuration and coordinate with global/second-level teams as needed.
- Ensure effective incident and problem management following ITIL processes and within defined SLAs.
- Maintain strong communication and interpersonal skills to manage multiple stakeholders-users, management, IT teams, project teams, and vendors.
- of the country and able to work onsite at customer locations.
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