Engineer 2, Systems Administration

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

Specialized position responsible for providing aftersales support for Cold Chain Managed Services and Cargo customers for cloud-based systems administration requirements. This includes but is not limited to performing user management functions, conducting systems onboarding as it relates to a per-platform functionality basis, database and information management, liaison services with both customer and internal network administrators, among others. Specific examples of these functions include:

• Manage existing customer databases, device registration, features and user profiles in the Connect+, Digital Cold Chain, Oversight, and other future Cold Chain platforms.
• Onboard or decommission customers and customer sites from all managed platforms using existing processes.
• Process and validate various cold chain platform communication test reports.
• Troubleshoot and respond to customer requests pertaining to user management and site communication to the monitoring center and verify the alarm monitoring service connectivity of existing customer sites.
• Perform and demonstrate any recurring process called for in the administration of sysadmin functions as may be required on a per-project basis.
• Suggest efficiencies and waste reduction measures in any existing sysadmin process.
• Troubleshoot issues related to the supported platforms and serve as initial line of support for issues relating to platform administration, user and database management and network interfacing.
• Work with the Hardware Technical Support team to understand problems relating to hardware interfacing of cold chain supported devices with existing cloud-based platforms.
• Liaise with internal and customer network administrators and IT professionals to ensure proper configuration of network infrastructure to facilitate and support end-user deployed equipment interconnectivity with existing Cold Chain platforms.
• Maintain existing process documentation and improve current and future processes related to user and system administration.
• Assist Senior Engineer in the formulation of processes and workflows that enable the efficient handling of all system administration functions relevant to the platforms currently being supported.
• Work with Senior Sysadmin Engineers to develop and integrate tools and utilities to ensure optimal delivery of existing managed services.

Basic Quality Assurance tasks to support the System Administration function

• Peer Review as part of QA process for basic to more complex system administration tasks such as user information and system updating, Communication Tests, Site Set-up, Commissioning, Conversion, Activation, Deactivation and Technical Support
• Customer complaint handling particularly, acknowledging customer complaint, validating details, initiating stop gaps

Trainings / Cross-Trainings

• Actively participate in functional cross-training sessions with other business teams and/or departments to expand technical knowledge and skills.
• Participate and assist Senior Engineer in knowledge-sharing initiatives
• Assist Senior Engineer in training new and current team members on tasks

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.