Network Ops Engineer II

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We're Looking For:

Iridium is seeking an Engineer II to join our Network Operations team. As a Network Ops Engineer, you'll be an integral part of a team that is responsible for supporting and maintaining Iridium Gateway telecom architecture and service sub-systems. This position provides last tier support to Iridium's ground systems operations teams, including Gateway Technical Ops, Tier 2 Customer Support, and Service Delivery. Working in this role, you'll gain valuable experience in satellite telecom gateway subsystems, both on premise and cloud systems, while making a meaningful impact on Iridium service availability and new service launches. You'll be successful in this role if you are an eager learner, known problem-solver, and can draw on your previous technical experience to assist with triaging, diagnosing, and finding solutions on a wide range of technical challenges.

What You'll Do:

• Work collaboratively with vendors, subcontractors, and consultants to resolve outstanding issues
• Assist in maintaining Iridium Gateway subsystems and services, both on premise and cloud based
• Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboards, and perform periodic system reviews
• Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures and achieve successful troubleshooting
• Work with team members to ensure high quality products are ready to deploy into production according to assigned schedule
• Investigate and resolve system issues escalated from other internal support teams
• Contribute to maintenance and deployment documents for all Gateway network element systems and network infrastructure
• Provide technical support to external and internal groups

What You'll Need to Succeed:

• Bachelor's degree in Engineering or Computer Science or related field OR equivalent relevant experience in lieu of degree
• 2+ years of relevant technical experience, preferably in telecommunications or similar industry
• Working knowledge, from install to maintenance, of Linux operating system (Redhat/CentOS), IP network infrastructure, VMware, ATCA platforms, and Database systems and tools (Oracle, MySQL, MSSQL
• Working knowledge of maintaining containers/networking on AWS ECS and EKS
• Strong communication skills, with the ability to clearly present information and ideas to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
• Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others

Things That Would be Great if You Brought to the Table:

• Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
• Knowledge of any of the following is a plus:
  • Communications systems architecture development
  • Circuit and packet switched voice and data communications
  • TCP/IP communications
  • VoIP (including network management)
• Experience with any of the following is plus:
  • IPv4 networks
  • GSM
  • Telecom
  • Realtime systems
• Direct experience with systems software life cycle
• Previous experience in software development (i.e., C, C++, Python) preferred, but not required
• Experience in IP network engineering, development, integration, and testing is strongly desired

We'll also need you to:

• NOTE: This is a hybrid position requiring in-office attendance 3 days a week
• Be on call to support major network issues
• Be able to travel up to 10%
• This position directly performs under, supports, or is exposed to a U.S. government contract.

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.