Overview
Skills
Job Details
Job Details
Title: Field Support (Helpdesk Technical Support)
Location: Farmington, CT
Minimum Qualifications
Job Description
Experience: 3-5 Years .
Location: Farmington, CT
JD:
The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:
Strong Field Support experience
Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
Understand of IDF environment (or willingness to learn) Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away. Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
Proactively and consistently communicate with clients and colleagues
Accurately and promptly record all-time in our ticketing system
Proactively manage ticket queue
Ensure all ticket notes and statuses are up to date
Troubleshoot end-user technical issues and document all steps up through resolution
Effectively multi-task to manage workload
Collaborate on the improvement of operational effectiveness
Document, take ownership of, and escalate issues
Meet individual and team SLA targets
Mandatory Skills: Desktop Support.