Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Role:-White Glove Support Engineer/Helpdesk Support Engineer
Duration:-1 Plus month
Location:-Atlanta, GA-5 Days Onsite
| General Duties & Responsibilities: - Acts as a role model within and outside the company
- Performs duties as workload necessitates
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Meets department productivity standards
- Ensures compliance with rules and regulations.
- Participates on committees, and special projects, and seeks additional responsibilities.
- Accomplishes all tasks as appropriate.
- Maintains compliance with federal and state regulations and safeguards confidential information.
- Participates in administrative staff meetings and attends other meetings and seminars.
- Performs other related duties as required and assigned
- Consistently promotes the company's core values.
- Completes required Compliance annual training.
Helpdesk support and troubleshooting for:
- Microsoft Office Suite Products expertise (Excel, Word, etc.)
- Support within Windows 10 Environment
- Active Directory
- VMware View Horizon end user support
- Stratodesk, Wyse and Igel thin client support
- Microsoft Exchange end user support
- File and Print Servers
- PC Support
- Network Connectivity
- Printers
- Laptops
- Mobile Device Support Experience (Android)
- Password resets
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- Building of laptops for deployment.
- Work helpdesk tickets.
- Perform new hire and termination activities.
- Provide basic administration of network accounts and passwords
- Manage email distribution groups, file system permissions, connecting and setting up hardware, workstations, and loading all necessary software.
- Identify, evaluate, assess, deploy, and recover desktop, laptop, and printer hardware and software.
- Maintain a current inventory of IT assets, hardware and software as required.
- Monitoring and maintaining technology for maximum access.
- Desktop support.
- Night/weekend on call.
- Miscellaneous
- Administer the company's phone systems including moves, adds, changes and deletes.
- Plan, direct, and oversee special projects.
- Identifying and preparing hardware for safe disposal including ensuring hardware is secured and stripped before disposal.
- Video conferencing
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