Overview
On Site
$20 - $20 hourly
Contract - W2
Contract - Temp
Skills
Healthcare Information Technology
ITIL
IT Service Management
Network
System Administration
Customer Service
Customer Experience
Performance Management
Project Management
Preventive Maintenance
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk in Orlando, FL.
Duties Include:
* Identify and diagnose issues and problems
* Categorize and record reported queries and provide solutions
* Support problem identification
* Advise users on appropriate course of action
* Monitor issues from start to resolution
* Escalate, if needed, unresolved problems to a higher level of support
* Provide essential online security advice and support
* Password Reset
* Providing the team specific metrics that they have to hit with weekly goals, then monthly
* Introducing a chat feature
* Escalating issues
* Customer Service
REQUIREMENTS:
* ITIL Foundations Certification
* Expert knowledge of ITSM and Enterprise Monitoring Tools
* Expert knowledge of end user Application and Infrastructure Support
* Expert knowledge of application, network and systems administration and recommended troubleshooting techniques
* Expert ability to generate innovative solutions to business and technical problems
* Technical Background
* Microsoft Environment
* SNOW
* Able to prioritize issues
* Dependable
* Customer Service
* Flexible
Plus:
* CX1 Knowledge is a plus
Process:
* 1st Round: MS Teams 30 minutes - Wednesday May 14, 1:30pm - 2:30pm
* 2nd Round: MS Teams 30 minutes - Thursday May 15, 2:00pm - 4:00pm
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Help Desk in Orlando, FL.
Duties Include:
* Identify and diagnose issues and problems
* Categorize and record reported queries and provide solutions
* Support problem identification
* Advise users on appropriate course of action
* Monitor issues from start to resolution
* Escalate, if needed, unresolved problems to a higher level of support
* Provide essential online security advice and support
* Password Reset
* Providing the team specific metrics that they have to hit with weekly goals, then monthly
* Introducing a chat feature
* Escalating issues
* Customer Service
REQUIREMENTS:
* ITIL Foundations Certification
* Expert knowledge of ITSM and Enterprise Monitoring Tools
* Expert knowledge of end user Application and Infrastructure Support
* Expert knowledge of application, network and systems administration and recommended troubleshooting techniques
* Expert ability to generate innovative solutions to business and technical problems
* Technical Background
* Microsoft Environment
* SNOW
* Able to prioritize issues
* Dependable
* Customer Service
* Flexible
Plus:
* CX1 Knowledge is a plus
Process:
* 1st Round: MS Teams 30 minutes - Wednesday May 14, 1:30pm - 2:30pm
* 2nd Round: MS Teams 30 minutes - Thursday May 15, 2:00pm - 4:00pm
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.