Field Service Engineer (Emerging-Career) in Los Angeles City starting Summer 2025

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Seeking colleagues from Thermo Fisher manufacturing sites looking for a new career opportunity in Field Service Engineering and seeking a hands-on, customer-facing experience while eagerly providing solutions for multiple customers in the assigned region of Madison, WI. The start date is June 10, 2025.

How will you make an impact?

• You will participate in a hands-on "Apprentice" Training Program led by an Apprentice Program Business Leader. The Apprentice program strategically partners each Apprentice with an experienced Field Service Engineer (FSE).

• Guided Career Pathing offers apprentices a career map of available opportunities to develop technical and professional skills and future professional development.

• Upon successful completion of the Apprentice Training Program, you will become an independent Field Service Engineer for your existing region, or a newly assigned region according to business/customer needs.

• During training, we will develop your knowledge, skills, and abilities as a new Field Service Engineer. You will learn how to perform various instrument service processes and procedures including solving issues, implementing repairs, and completing preventive maintenance to ensure accurate functionality of medical and laboratory instrumentation within your assigned region.

What will you do?

• Field Service Engineers (FSEs) are considered "remote" colleagues, commuting daily to customer sites to provide excellent service. FSEs are provided with a company vehicle for daily travel to multiple customer locations in their service area, including some overnight travel for customer service and training.

• Field Service Engineers in training will work alongside expert FSEs to evaluate and perform planned maintenance inspections and build positive customer relationships to better understand customer needs and provide them with additional service solutions to be provided by Thermo Fisher Scientific.

• Regular communication with customers ensures timely resolution and follow-up for customer satisfaction.

• Documentation of repair actions and timely reporting is required, along with maintaining an approved parts inventory.

• Handle spare parts, tools, and test equipment, ensuring calibration.

• Active participation in Training, Mentoring, and Shadowing opportunities.

• Align with Environment Health and Safety requirements.

Education and Basic Requirements

• High school diploma or GED equivalent. Bachelor's degree in engineering such as Chemical, Bio-medical, Mechanical, or Electrical is preferred.

• Must be legally authorized to work in the United States without requiring sponsorship.

• Possess a valid driver's license with a history of a good driving record.

Experience

• Minimum of one-year experience at Thermo Fisher Scientific required; instrument, pharmaceutical, or other medical device manufacturing preferred

• Customer Service experience

• Familiarity with laboratory concepts and chemistry terminology

Benefits:

Company car and fuel expenses provided!

Annual incentive bonus plan

Compensation and Benefits
The hourly pay range estimated for this position based in California is $25.60-$42.66.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: