Jira Cloud Administrator

Overview

Remote
$40+
Contract - W2
Contract - Independent
Contract - 1 Month(s)
No Travel Required

Skills

Jira Administrator
Jira Cloud environments
Agile methodologies
workflow design
Jira Service Management
Confluence Cloud
Jira REST APIs
creating reports
dashboards
global or distributed teams

Job Details

Job Title: Jira Cloud Administrator

Location: 100% Remote USA
Type: Contract

Duration: Long Term

Experience: 5 Years

About the Role:

We are seeking a highly motivated and detail-oriented Jira Cloud Administrator to manage and optimize our Atlassian Jira environment. This individual will be responsible for configuring, maintaining, and enhancing Jira Cloud to support agile project management, workflows, automation, and reporting needs across various teams, including Product, Engineering, and Business Operations.

Key Responsibilities:

Administer and manage Jira Cloud projects, boards, workflows, permissions, issue types, fields, and screens.

Implement and maintain advanced Jira automation rules to streamline repetitive tasks and improve efficiency.

Configure Jira Service Management (JSM) queues, SLAs, portals, and customer request types as needed.

Collaborate with stakeholders to gather requirements and implement tailored Jira solutions.

Develop and maintain custom dashboards and reports to support project tracking and performance metrics.

Ensure data integrity, system reliability, and performance optimization.

Manage user access, roles, groups, and permissions across Jira and Confluence.

Maintain integration with other tools like Confluence, Bitbucket, GitHub, Slack, and external APIs.

Partner with DevOps and Engineering teams to support CI/CD pipelines and agile practices.

Stay up to date with Atlassian Cloud features and releases; recommend enhancements and best practices.

Required Qualifications:

3+ years of experience as a Jira Administrator, with hands-on experience managing Jira Cloud environments.

Strong understanding of Agile methodologies (Scrum, Kanban) and project lifecycle management.

Expertise in workflow design, scheme configuration, automation, and permission schemes.

Experience working with Jira Service Management (JSM) and Confluence Cloud.

Familiarity with Jira REST APIs, scripting, and integrations with third-party tools.

Proficient in creating reports and dashboards for various teams and executives.

Strong problem-solving and communication skills; ability to work independently in a remote setup.

Experience supporting global or distributed teams is a plus.

Preferred Qualifications:

Atlassian Certified Jira Administrator (ACP-100 or ACP-420) is highly desirable.

Experience with tools like ScriptRunner, Automation for Jira, EazyBI, or Insight (Assets).

Basic knowledge of SQL, JSON, or scripting languages (e.g., Python, Groovy).

Background in ITSM/ITIL frameworks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.