Senior ServiceNow ITOM and ITAM Technical Consultant

Job: Senior ServiceNow ITOM and ITAM Technical Consultant PLEASE NOTE: all the certifications listed below are REQUIRED. 6-month contract to hire. Start: mid-October Must haves: Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist Discovery, Certified Implementation Specialist SAM Pro
PLEASE VALIDATE. Candidates without these certifications will be disqualified.
Must have solid ServiceNow full lifecycle experience as well as excellent client facing skills. This position may support multiple time zones so candidates should be ready to support EST, CST, MST, PSTW Interview: 2 rounds (recruiter then hiring manager)

Job Description

We are in need of a Senior ServiceNow ITOM and ITAM Technical Consultant. This is a full time, remote position.

The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

What You ll Do
Refine stories
Collaborate with business consultants to align technical work with process goals
Provide technical oversight and guidance to the implementation team
Ensure adherence to ServiceNow platform standards and customer security policies
Participate in Agile ceremonies and support sprint deliverables
Provide advisory support
Troubleshoot issues and support UAT and go-live activities
Deliver documentation and support knowledge transfer
Partner with the team to resolve UAT findings
Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization s use of the system
Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps
Maintain existing and develop additions to the service catalog and related workflows
Implement software solutions using ServiceNow tools and best practices
Assist in building workflows and writing automated scripts
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.
Load, manipulate and maintain data between ServiceNow and other systems.
ServiceNow ITOM and ITAM Asset Management
Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro
Demo CMDB Health and Service Map solutions
Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)
Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection
Create and utilize reports and dashboards to demonstrate current and historical usage
Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors
Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation
Assist with data loads, including stockroom creation

What You ll Need Required:
4+ years experience working as a fulfiller on ServiceNow
Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist Discovery, Certified Implementation Specialist SAM
Advanced skill in configuring and supporting ServiceNow
Experience implementing ServiceNow Discovery and Service Mapping
ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience
Strong ITIL methodology competency
Ability to work remotely and largely unsupervised
Experience producing and delivering written requirements and creating and maintaining technical documentation
Experience producing and executing test scripts and test plans
Ability to work on multiple priorities and/or projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Problem solving ability
Strong team player with ability to build positive and collaborative relationships within the organization
Willingness to develop professionally and eager to learn

Preferred:
Certified Implementation Specialist Service Mapping
Certified Implementation Specialist HAM Pro